Keyboard input gone VERY wrong

hughtrimble

hughtrimble

hughtrimble

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22 Jan 2014
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I'm currently writing this using the onscreen keyboard...

I installed Unified Remote Full, and then my Corsair K70 started typing intermittently, with many keys not working, and others inputting totally the wrong character [s produces 4; q produces a; w produces a etc.]

Any suggestions?

Help!
 
I assume you've uninstalled the remote control software?

This is possibly going to sound stupid, but do you have any other keyboards you could plug in?

If it does it with a basic PS2 keyboard, then I would guess that somehow Windows has been corrupted by Unified Remote.
 
Thank you for your suggestions Borealis - good plan, I'll try another keyboard in some different USB ports.

I uninstalled the remote control software straight after it messed up the keyboard. I can't find reports of it happening to others though, which is most peculiar (seems to be a popular app and I'm running Win10, so nothing obscure).
 
It could be a very unfortunate coincidence that your K70 has become faulty/the firmware's borked itself and the app had nothing to do with it. Seems unlikely though as it happened straight after installing said app.
 
No problem. I'd be interested to know what the outcome of this is. Hopefully it's just a borked Windows install and not a harware/firmware issue.
 
Borealis said:
No problem. I'd be interested to know what the outcome of this is. Hopefully it's just a borked Windows install and not a harware/firmware issue.
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henson0115 said:
does the k70 work in another machine?
Click to expand...


So, I'm now typing this from a very old DELL keyboard plugged into the PC that the K70 Corsair was going bonkers from. Plugged the K70 into another PC, and it had the exact same issue - most keys not working and others inputting incorrect characters.

So it looks like it's a keyboard issue rather than something else...

Anything I can do to sort it such as patch the software somehow? Or is it a firmware issue? Had it just a matter of days over two years (looks like their warranty is two year only).
 
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Try and flash the firmware, at this point nothing to lose in trying, you can force update in the CUE software, also try ans make a new profile and see how the keys behave.
 
mingey said:
Try and flash the firmware, at this point nothing to lose in trying, you can force update in the CUE software, also try ans make a new profile and see how the keys behave.
Click to expand...

Thanks for this mingey.

Just gone into the Corsair Utility Engine, and the K70 isn't showing (only the M65 mouse is).

Any other way to force update? Or indeed to force the CUE to detect it!
 
Indeed - checked the cabling and the USB with the keyboard on it is in a USB 3.0 port.

Followed the tutorial (thank you kindly for finding that) and no change - still only the mouse is present in the CUE.

Thank you for trying though mingey!
 
Sounds like the firmware's got screwed up somehow and of course it's just out of warranty. I can't see how the remote control app screwed up the firmware. It seems to be a very unlucky coincidence.
 
Borealis said:
Sounds like the firmware's got screwed up somehow and of course it's just out of warranty. I can't see how the remote control app screwed up the firmware. It seems to be a very unlucky coincidence.
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I feel like testing the app again with a junker keyboard! But currently, the junker is the only thing that's enabling me to type, so I'll steer clear of that for a while.

Corsair contacted. Given I returned a mouse to them just a few weeks ago due to a hardware failure and that was just before the two year mark, this two year thing is becoming pretty damn tedious!

I'll be looking at other manufacturers if they don't pull through.
 
So Corsair honoured the expired warranty, and replaced the RMA'd K70 with a K70 with a 30 day warranty. Can't say I'm complaining as it was out of warranty (just!) but it's a pity the warranty of the replacement is poop.
 
How was the replacement? was it really a FW issue?

As for the replacement's warranty, yeah that's pretty much standard policy within the industry. You're actually lucky they still gave you the warranty on the original KB.
 
Greybeard said:
How was the replacement? was it really a FW issue?

As for the replacement's warranty, yeah that's pretty much standard policy within the industry. You're actually lucky they still gave you the warranty on the original KB.
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Hi Greybeard,

Thank you for the information - they didn't say what the issue was, but I submitted it as a firmware issue and they accepted the RMA on it. The software install looks to have been pure coincidence.

I figured the honouring of the warranty was due to my having had to RMA an M65 just a few weeks earlier? Having two Corsair products fail within such a short space of time may have tipped the warranty balance in my favour.

Thanks to Jamey in your CS for his prompt responses and willingness to help.
 
I'm also using a K70 ..and last wweek my K/B went to US input for some reason..so put it back to UK...but now my "ww" is double typing when on lowwer case lol
 
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