Koss headphones lifetime warranty?

MikeHunt79 · 6 Oct 2009 at 16:41

The left earphone of my KSC75 headphones has stopped working, is it covered by the warranty even tho I bought them from the USA?

daz · 6 Oct 2009 at 16:48

It shouldn't be a problem, only issue is that sending them back to the USA will probably cost more than a replacement pair of the KSC75.

MikeHunt79 · 6 Oct 2009 at 16:51

daz said:
It shouldn't be a problem, only issue is that sending them back to the USA will probably cost more than a replacement pair of the KSC75.

Postage was around $5 when I ordered them from the USA, so I don't see why it wouldn't cost a similar amount to return them, that's even if they have to be returned!

Has anyone here had any experience with Koss' warranty procedure?

daz · 6 Oct 2009 at 16:52

Their customer service is very good by all reports I've heard... give it a try.

Hamster · 7 Oct 2009 at 02:03

Contact Hama directly; they take care of Koss repairs:

http://www.hama.co.uk/service/contact/index.hsp

More than likely they won't be bothered where you bought your earphones from. They have always been very helpful on the occasions i have dealt with them.

0845 230 4262 (or 01256 374700 if you're ringing from a mobile with inclusive minutes and don't want to be charged.)