Laptop advice

boyle

boyle

boyle

Associate
Joined
31 Jul 2009
Posts
36
Hi , guys I've been on this forum for years, and have dad invaluable help over that time.Im nearly eighty now so not quite pc active as I was.My hope is I can get some idea what to do re my problem. Which is I bought my grandson a new acer laptop ,it was sent back to them to fix ,when after 10 months it became faulty.It was still under warranty of 1 year.They sent it back weeks later and the matter was not fixed,although they claimed it was OK.
Eventually they took it back, and are now saying they can't fix it,and are offering compensation, What do you guys think? I'm of the opinion he should take the money towards another laptop, the cost of laptop was over £1000.My grandson says they have not mentioned any figure,also stating the laptop is now out of warranty, although it wasn't when the complaint when in.I would appreciate any comments from you guys.I apologise if this is not the correct forum section to raise this. Thanks
 
I'd listen to what their offer is but regardless of what the warranty actually is you've still got the right to expect something to last a reasonable length of time (which can be several years). A laptop really should last longer than 10 months (or even a year) so they can't wriggle out of it using the old "sorry, out of warranty".

Who did you buy it from? Are you dealing with them or the manufacturer?
 
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I think a chat to Citizens' Advice might be helpful. Your contract is with the retailer, not the manufacturer, so it's the retailer's responsibility to sort out warranty issues. However, if it's the retailer I suspect it is, it's renowned for pathetic customer service.
 
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