Laptop not connecting to internet

asim18 said:
In CMD run:

ipconfig /flushdns

then run these

ping bbc.co.uk
ping 212.58.251.195


do they both work?
Click to expand...

This is what they displayed.

ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again

ping 212.58.251.195
Stats
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Times
Minimum = 14ms, maximum = 15ms, Average = 14ms
 
mrbell1984 said:
15:44

20:59

^^^ Could have it finished in the space it's been you asked how to resolve the problem...
Click to expand...

:)

I can't format it, it has lots of special programmes on it that uni put there for him, I wouldn't want to risk disrupting them.

If all else fails I am just sending him to the IT team at uni, just means he can't use it until then.
 
R-evans said:
This is what they displayed.

ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again

ping 212.58.251.195
Stats
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Times
Minimum = 14ms, maximum = 15ms, Average = 14ms
Click to expand...

That suggests DNS is broken.

R-evans said:
DNS is 192.168.1.1, changing it to 8.8.8.8 didn't help.
Click to expand...

Where did you change this setting?
 
In the NIC's (Network card) properties page, uncheck IPv6.

Then highlight IPv4, go to properties, make sure everything is auto in both tabs. Then click Advanced, make sure there's no rogue entries there.

Press OK on all except 1st window. Press diagnose. It should reinitialise the NIC, see if it comes up with any errors.

Click to enlarge


who is your ISP?
 
Last edited:
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