Laptop won't boot after Ram upgrade

PaulStat · 6 Jun 2023 at 20:15

Treated myself a month or so to a Gigabyte Aero 16 UHD laptop which came with 16GB DDR 5 4800 mhz Ram upgradeable to 64GB.

Bought some Corsair Vengeance Sodimm Ddr5 4800mhz 64 GB. And it won't boot, tried alternating sticks to both slots, nothing, switch back to the 16GB and it boots straight away.

This should be compatible no? Or are both sticks borked?

Emlyn_Dewar · 7 Jun 2023 at 07:06

Is it on the latest bios? I had a look on the gigabyte site but seemed like there might be different files depending on what spec of Aero 16 it was.

PaulStat · 7 Jun 2023 at 18:31

It is now https://www.gigabyte.com/Laptop/AERO-16-OLED--2023/support#support-dl-bios

No difference still just a black screen when these sticks are inserted

Snapshot · 8 Jun 2023 at 06:12

Have you tried with just one stick of the new RAM?
A possible issue is that the laptop is sensitive to the ranking of the RAM. I have a NAS which insists on 1Rx8; give it 2Rx8 or 1Rx16 and it won't boot. I haven't had that problem with any other NAS.

PaulStat · 8 Jun 2023 at 06:28

Snapshot said:
Have you tried with just one stick of the new RAM?
A possible issue is that the laptop is sensitive to the ranking of the RAM. I have a NAS which insists on 1Rx8; give it 2Rx8 or 1Rx16 and it won't boot. I haven't had that problem with any other NAS.

Yup

PaulStat · 12 Jun 2023 at 07:42

Got in touch with Gigabyte, and whilst they don't say it's not compatible they don't guarantee it either. They've given me a short list of micron, samsung and sk hynix they do list as compatible

MOOGLEYS · 14 Jun 2023 at 16:24

Have you left it a good 15 mins after switching on. Sometimes with DDR5 and laptops it can take ages to set its self up. Once done once it’s then ok….

PaulStat · 14 Jun 2023 at 18:13

Nope it's been RMA'd was running out of time to return it. When I get some time I'll see if I can source the obscure RAM on their supported list

Rroff · 14 Jun 2023 at 18:19

Due to the chipsets used (i.e. cut down versions of the desktop ones) and often lacking BIOS options laptops can be annoyingly picky with RAM. I upgraded a laptop recently and had to use 32GB of standard speed, standard timing RAM as the BIOS lacked the functionality needed to support any higher performance stuff

though to be fair for its intended purpose there is nothing gained using higher performance RAM but I had some sitting around I could have used instead of buying a new kit.