Large discrepancy between ADSL sync speed and throughput - ideas?

[david25]

Hi everyone, I visit a friend today (after getting my Infinity installed) and was asked to look at his ADSL;

- PIPEX
- Rural exchange serving 30-40 houses
- Sync speed 8000kps

However, he claims that he never gets beyond 2000kps actual download, I did a speedtest (BT wholesale) and confirmed this. He also claims that regardless of time or day its always about 2000kps.

Any ideas would could be causing such a large and consistent discrepancy?

 

[david25]

Would it get stuck permanently for months at time?

 

[david25]

Thanks, I will tell him to phone support.