Large discrepancy between ADSL sync speed and throughput - ideas?

[david25]

Hi everyone, I visit a friend today (after getting my Infinity installed) and was asked to look at his ADSL;

- PIPEX
- Rural exchange serving 30-40 houses
- Sync speed 8000kps

However, he claims that he never gets beyond 2000kps actual download, I did a speedtest (BT wholesale) and confirmed this. He also claims that regardless of time or day its always about 2000kps.

Any ideas would could be causing such a large and consistent discrepancy?

 

[rpstewart]

Stuck BRAS profile would be my first guess. Shout at Pipex (well Talk Talk these days) and get them to reset it.

 

[david25]

Would it get stuck permanently for months at time?

 

[Tealc]

Would it get stuck permanently for months at time?

It is supposed to change but sometimes they get stuck. It could be that some tech guy put it at 2000 due to some line instability ages ago and never put it back.

 

[~Divine~Wind~]

As above suspect BRAS profile.
Call ISP and ask them to reset line profile.
Failing that a full retrain ONLY if yer synch speed is constantly high.

 

[david25]

Thanks, I will tell him to phone support.

 

[stockhausen]

Hi everyone, I visit a friend today (after getting my Infinity installed) and was asked to look at his ADSL;

- PIPEX
- Rural exchange serving 30-40 houses
- Sync speed 8000kps

However, he claims that he never gets beyond 2000kps actual download, I did a speedtest (BT wholesale) and confirmed this. He also claims that regardless of time or day its always about 2000kps.

Any ideas would could be causing such a large and consistent discrepancy?

How do you find out how many subscribers are actually served by an exchange? Will BT release this information?

I take it that you got the 8000kps sync speed from the ADSL Modem / Router in Admin mode, is that correct?

 

[KIA]

How do you find out how many subscribers are actually served by an exchange? Will BT release this information?

Samknows.