Anyone who says "the customer is always right" is NEVER right.
Had a customer trying to get a refund on a swimsuit with the hygienic tape removed on gusset and brown skidmarks on there. She said TCIAR to me. Manager told her straight that we cannot resell the swimsuit in that state. Never apologised and stormed off.
Another customer tried to get a refund on some babygros her aunt gave her. The packaging looked old. Got one out of the pack and looked at the label. It was dated 2013! She said TCIAR at me. Then to discover her youngest cousin of this aunt was 10 and bought for him and never got used.
Another customer tried to refund some girls' vests. I kept saying they weren't from here - but Matalan. Pointed to the pack and the label on them and said Matalan on them. Again, kicked off a fuss. It's not like Matalan is next door! The nearest two are 3 and 6 miles away.