Just an update on my experience with Lepsons now. I contributed to this thread about my experience from last Sept 9th last year when I took my BMW F11 wheels in to get them refurbished at Lepsons.com. The wheels looked great but the centre caps didn't fit as there was too much paint on the wheels. They offered me 10% off to take the car with them not fitting or to clean the paint out to make the caps fit. I went back and picked the car up two days later with the caps now fitting into the recess, although I was slightly dubious as to how well you can clean paint out on newly refurnished wheels.
Anyway June this year I had a tyre replaced due to a bulge in the sidewall and when the wheel was put on the balancing machine the paint around the centre hole cracked and a lump chipped off. Lepsons agreed to redo this wheel due to the original issues. Jump fwd to 1 year and 1 week after the wheels were refurbed and I notice that the rear wheels now have damaged centre caps, the alloy has blown in the centre cap and the wheels themselves have loads of pitting and damage where the caps fit, not all in the same place as the damage on the caps. The wheels have only done about 5k miles since the refurb and they haven't been removed since Lepsons had the car, in fact only one wheel had been previously off the car before they had it in Sept Last year. The caps are damaged where someone has levered a screwdriver behind them to remove them and with time water has got in around the edge and blown them.
I have spoken to Lepsons and the reply I have had is
"Many thanks for your email and for forwarding the photos. Unfortunately this is not a warranty issue as this looks like chips in the paintwork where the centre cap has tried to be removed, rather than a case of flaking paint. We would have course be very happy to see the wheels for ourselves to verify this, if you wish to call in with them at some point. I do appreciate that paint had to be removed from the centres when your centre caps were fitted originally but this is not unusual. It is necessary for centre caps to fit tightly, otherwise they would rattle and possibly fall out and it is usually necessary for paint to be removed from a newly refurbished wheel before fitting the centre caps.
As a good will gesture, we refurbished a wheel for you free of charge after it was damaged by tyre fitters back in June. If you decide to have one or two of your wheels refurbished again, as a good will gesture I can offer 10% discount off our retail price. Should you wish to take advantage of this offer, please make reference to this communication when booking your wheels in with us."
To say I'm a bit miffed is putting it lightly, I paid good money (£525)for what I thought was a quality job and it looks like now I've had no better product than what a £45 per wheel mobile fitter would have done. The offer of me popping in isnt any good as its 140 mile round trip.
Whats other peoples opinions on this?
Anyway June this year I had a tyre replaced due to a bulge in the sidewall and when the wheel was put on the balancing machine the paint around the centre hole cracked and a lump chipped off. Lepsons agreed to redo this wheel due to the original issues. Jump fwd to 1 year and 1 week after the wheels were refurbed and I notice that the rear wheels now have damaged centre caps, the alloy has blown in the centre cap and the wheels themselves have loads of pitting and damage where the caps fit, not all in the same place as the damage on the caps. The wheels have only done about 5k miles since the refurb and they haven't been removed since Lepsons had the car, in fact only one wheel had been previously off the car before they had it in Sept Last year. The caps are damaged where someone has levered a screwdriver behind them to remove them and with time water has got in around the edge and blown them.
I have spoken to Lepsons and the reply I have had is
"Many thanks for your email and for forwarding the photos. Unfortunately this is not a warranty issue as this looks like chips in the paintwork where the centre cap has tried to be removed, rather than a case of flaking paint. We would have course be very happy to see the wheels for ourselves to verify this, if you wish to call in with them at some point. I do appreciate that paint had to be removed from the centres when your centre caps were fitted originally but this is not unusual. It is necessary for centre caps to fit tightly, otherwise they would rattle and possibly fall out and it is usually necessary for paint to be removed from a newly refurbished wheel before fitting the centre caps.
As a good will gesture, we refurbished a wheel for you free of charge after it was damaged by tyre fitters back in June. If you decide to have one or two of your wheels refurbished again, as a good will gesture I can offer 10% discount off our retail price. Should you wish to take advantage of this offer, please make reference to this communication when booking your wheels in with us."
To say I'm a bit miffed is putting it lightly, I paid good money (£525)for what I thought was a quality job and it looks like now I've had no better product than what a £45 per wheel mobile fitter would have done. The offer of me popping in isnt any good as its 140 mile round trip.
Whats other peoples opinions on this?
).
