LG UK support.

azazl187 · 3 Feb 2020 at 21:24

Hi all,

I've had a LG OLED C8 since April 2019 and it's always had a dark mark in the top left of the screen that seems to be getting worse.

I've attempted to call LG twice about this and both times they have taken my details and twice they have failed to call me back.

Does anyone have experience of LG support and what number is best to call.

The number I've been contacting is +443448475454.

Thanks

Mcnumpty2323 · 3 Feb 2020 at 21:30

Could also see
If they have a Facebook page
Emailing currys got me
Nowhere fast
Yet on Facebook they answered me
Within an hour
And resolved my issue
By next day

azazl187 · 3 Feb 2020 at 21:30

Mcnumpty2323 said:
Could also see
If they have a Facebook page
Emailing currys got me
Nowhere fast
Yet on Facebook they answered me
Within an hour
And resolved my issue
By next day

Ok I'll give that a go

Mcnumpty2323 · 3 Feb 2020 at 21:34

azazl187 said:
Ok I'll give that a go

Keep phoning if necessary too
But Facebook is more public
Guess they don't
Like people seeing negative
Stuff on their page
Though some companies screen it
All first before it gets on there
Others are more honest
And allow negative comments
As long as they aren't abusive
Obviously
No idea how LG deals with it though
But can't hurt to try

MOOGLEYS · 3 Feb 2020 at 21:40

Have you tried contacting the retailer you purchased from ? You might get better luck. Unless it was direct from LG.

azazl187 · 4 Feb 2020 at 06:50

MOOGLEYS said:
Have you tried contacting the retailer you purchased from ? You might get better luck. Unless it was direct from LG.

Yea they just told me that I had to contact LG and sent me a written receipt

barmyllama · 4 Feb 2020 at 08:01

My LG OLED developed a vertical red line less than 12 months after purchase from Richer Sounds. I rang them, they put me through to LG. No queue. They took my details, I sent pictures via WhatsApp. They rang me back the same day and within a week I had the panel replaced.

MrRockliffe · 4 Feb 2020 at 08:04

azazl187 said:
Yea they just told me that I had to contact LG and sent me a written receipt

Your contract is with the retailer you bought it from, not LG; this is consumer law, and so the retailer MUST deal with it themselves

XeNoNF50 · 4 Feb 2020 at 13:18

MrRockliffe said:
Your contract is with the retailer you bought it from, not LG; this is consumer law, and so the retailer MUST deal with it themselves

Yep push the retailer

barmyllama · 4 Feb 2020 at 13:30

I was told that if the TV is under 12 months old then LG deal with warranty claims directly.

While I agree that the contract is made with the retailer, their obligation is repair, replace or refund. That choice is the retailers, not the customers. So if they decide to repair then they'll just send it back to LG anyway. Refund won't be at the full retail price paid and a replacement could well be a refurbished model anyway.

Personally, based on the service I received directly from LG themselves, I'd contact them.