Lightspeed Broadband

I rebooted it last night, and again this morning.
It seems like anything that uses IPv4 doesn't work but anything on IPv6 does.
Rang them again this morning and they seemed useless tbh.
Im annoyed because i've been with them for years and they've been flawless.
 
Hey there, getting LightSpeed engineers come to install on Friday but getting little anxy about the setup. We live in a newbuild with an existing Openreach CSP and ONT neatly placed in an under-stairs cupboard. However, since LS uses their own cables and will have to install a separate ONT, I'm wondering if they'll be able to follow the same Openreach wire and connect it all in the same cupboard. I definitely wouldn't want them to just drill a new hole and pop the ONT in my living room or something.

Any experience, thoughts or similar scenarios people can share would be greatly appreciated!
 
You need to be realistic as to what’s possible. How can you get to the under stairs cupboard from the duct which your existing fibre comes up from (they’ll use the same one)?

Is there an existing duct they can pull the wire through? If no then that’s not happening.

They will pin it externally, rod through any existing ducts (ideally you’d have a pull string already) and go through one external wall.
 
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Thank you for the reply! That's kinda what I was thinking.

I can try unscrew and pull the Open Reach OTN and check if there's a duct behind it I guess. Dunno if the builders would leave a draw string tbh. Highly doubt that as the networking in the house was done quite poorly.

So if I see the existing OpenReach wire going into some sort of tube in the wall, there is hope. If there isn't one then I'm most likely screwed and what I want wouldn't be possible, right?
 
I got my net reconnected monday, without the static IP i ordered nearly two weeks ago now.
Whenever i ask they just say theres a problem sorting it, how hard can it be?
 
SaltyGorg said:
Hey there, getting LightSpeed engineers come to install on Friday but getting little anxy about the setup. We live in a newbuild with an existing Openreach CSP and ONT neatly placed in an under-stairs cupboard. However, since LS uses their own cables and will have to install a separate ONT, I'm wondering if they'll be able to follow the same Openreach wire and connect it all in the same cupboard. I definitely wouldn't want them to just drill a new hole and pop the ONT in my living room or something.

Any experience, thoughts or similar scenarios people can share would be greatly appreciated!
Click to expand...
Gonna close the loop on my experience in case it helps inform others in the future. Lightspeed Engineer said he wasn't equipped to investigate or try routing the cable through a duct into the understairs cupboard. Perhaps he was being lazy or genuinely didn't have the right fishing tape to try. What he did at the end was splicing the existing wire within my property at the CSP point, disconnecting Open Reach and connecting their wire. Not ideal since if I want to switch back to an OpenReach provider they'll have to come resplice it again, but better than having multiple entry points or messy cabling around the house in my opinion.

Connecting my own router was possible, albeit I wish I insisted on doing that as part of the initial setup already. Plugging my own device into the Adtran ONT didn't work out of the box, I had to set VLAN ID on my router to 911 for the connection to be established. I bet the engineer could've told me that if I plugged in my own router. All he cares about at the end of the day is a screenshot of the Eero app with Download and Upload speeds matching the package.

I hate that he had to install their own CSP box rather than using the Open Reach one. Don't quite understand why... Plus Lightspeed box is ugly white thing that stands out like a sore thumb. Time to get some spray paint....
 
The whole router thing is completely standard. No ISP supports 3rd party equipment, it’s a bit much to expect some dude who’s employed to put holes in walls and splice fibre to help you set up your own kit.

However, it’s a good result on them splicing into the existing BT cable, I’d suggest he went above and beyond on that. That doesn’t sound like standard protocol.

Buy yourself a fish tape and put in a pull wire if you are concerned about eve going back to BT.

P.S. they can’t use the BT CSP box because it’s not their property and will get into bother if they did and BT made a thing about it.
 
SaltyGorg said:
Gonna close the loop on my experience in case it helps inform others in the future. Lightspeed Engineer said he wasn't equipped to investigate or try routing the cable through a duct into the understairs cupboard. Perhaps he was being lazy or genuinely didn't have the right fishing tape to try. What he did at the end was splicing the existing wire within my property at the CSP point, disconnecting Open Reach and connecting their wire. Not ideal since if I want to switch back to an OpenReach provider they'll have to come resplice it again, but better than having multiple entry points or messy cabling around the house in my opinion.

Connecting my own router was possible, albeit I wish I insisted on doing that as part of the initial setup already. Plugging my own device into the Adtran ONT didn't work out of the box, I had to set VLAN ID on my router to 911 for the connection to be established. I bet the engineer could've told me that if I plugged in my own router. All he cares about at the end of the day is a screenshot of the Eero app with Download and Upload speeds matching the package.

I hate that he had to install their own CSP box rather than using the Open Reach one. Don't quite understand why... Plus Lightspeed box is ugly white thing that stands out like a sore thumb. Time to get some spray paint....
Click to expand...
Moving back to Openreach in the future will be a nightmare for you. Zzoomm pulled a similar stunt with me, they disconnected the Openreach box without asking and used the same duct. When I switched back to an Openreach provider, IDNet, it turned into a right mess. Openreach expected a working ONT to be in place each time and the third party engineers they kept sending out were completely useless.
 
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Evening, is anyone having any issues with packet loss/degredation at peak times with Lightspeed?

Had my 2Gbps plan installed on the 1st, and after a couple days delay I got my static IP in the 8th. Latency/speed was as expected at first, but starting at the beginning of this week I'm experiencing constant packet loss any time after around 16:00 and lasting until around midnight. I'm starting to think they've over-subscribed?

Since Friday it's been much, much worse, but I guess that's to be expected if it's congestion related. While getting the packet loss my download speed fluctuates from anywhere between 25 and 300Mbps, and upload between 300 and 1500Mbps, I'd imagine due to re-transmissions. It seems that Lightspeed exclusively peer with Zayo, but I suspect the issue is way before my traffic reaches Zayo.

A Cloudflare speedtest I ran just now shows 16% packet loss, a download of 63Mbps and an upload of 323Mbps.

An iperf via TCP between my (all wired) desktop and VPS hosted in London via tailscale gets 2Mbps down and 1,180Mbps up, whereas usually they're both in the 1,400Mbps region. Via UDP set at 1000M I get 29% datagram loss down, and 0.2% loss up. UDP set at 100M I get 9.6% loss down and 0% loss up.

I've also noticed that the speedtest function in the eero app is a complete fabrication, gleefully reporting 2.02Gbps up and down no matter when I test in and no matter what kind of transfers I'm doing at the time.
 
It could well be a regional thing. I have never noticed any packet loss on my 1Gbit connection.

I guess all you can do is contact them.
 
I just had a leaflet for them pushed though my letter box, offering 2Gbps, however after jumping on their website, they can give me 5Gbps down and up! I'm surely tempted.

But I saw previous posts saying that I cannot use my own hardware? This is a deal breaker if so.
 
Just had the 5Gbps email come through too.

You can use your own equipment, they just don't want to know if you have issues.
 
harry57 said:
Evening, is anyone having any issues with packet loss/degredation at peak times with Lightspeed?

Had my 2Gbps plan installed on the 1st, and after a couple days delay I got my static IP in the 8th. Latency/speed was as expected at first, but starting at the beginning of this week I'm experiencing constant packet loss any time after around 16:00 and lasting until around midnight. I'm starting to think they've over-subscribed?

Since Friday it's been much, much worse, but I guess that's to be expected if it's congestion related. While getting the packet loss my download speed fluctuates from anywhere between 25 and 300Mbps, and upload between 300 and 1500Mbps, I'd imagine due to re-transmissions. It seems that Lightspeed exclusively peer with Zayo, but I suspect the issue is way before my traffic reaches Zayo.

A Cloudflare speedtest I ran just now shows 16% packet loss, a download of 63Mbps and an upload of 323Mbps.

An iperf via TCP between my (all wired) desktop and VPS hosted in London via tailscale gets 2Mbps down and 1,180Mbps up, whereas usually they're both in the 1,400Mbps region. Via UDP set at 1000M I get 29% datagram loss down, and 0.2% loss up. UDP set at 100M I get 9.6% loss down and 0% loss up.

I've also noticed that the speedtest function in the eero app is a complete fabrication, gleefully reporting 2.02Gbps up and down no matter when I test in and no matter what kind of transfers I'm doing at the time.
Click to expand...
Typically, resolved just before I contacted them.

Internet went down for about 2 minutes Monday morning at 02:30 and since it came back my traffic is now taking Manchester and Dublin routes as well, not just solely London routes, and all my packet loss issues have disappeared. And on top of that my latency to various services has decreased between 2x and 5x.
 
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Ace Modder said:
I just had a leaflet for them pushed though my letter box, offering 2Gbps, however after jumping on their website, they can give me 5Gbps down and up! I'm surely tempted.

But I saw previous posts saying that I cannot use my own hardware? This is a deal breaker if so.
Click to expand...
I’m using my own equipment, as above, they don’t want to know if it doesn’t work but that’s not unlike any other ISP.

They can’t support equipment they don’t issue.
 
Cool. I'm signing up then. Says I can get 5 Gbps but what's the point. 2 Gbps will be plenty.
 
Yup no issues running your own hardware. They send you all the config details. 5Gbit looks pretty new, seems I can get it too. but 1Gbit is still ample for my usage, even doing 100TB+ a month in bandwidth.
 
Looks like I can get it as well, not cheap mind. I'm 'only' paying 29.99 for 1gb and thats only because my 1 year at £14.99 just expired.
 
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