little help needed !

mcalladine

mcalladine

mcalladine

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Joined
22 Jul 2009
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356
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United Kingdom
hi guys might aswell start with system spec,
i7 3770k @ 4.1
asus sabertooth z77
asus strix 970
8gb corsair vengence
corsair HX1050
2 random 1tb hdd
1 250gb samsung 850
windows 10
xb271hu monitor

so the problem started when i got my new monitor and new 970 kept having "No Signal" errors after much trial and error i found out that it was the overclock on my monitor causing the issuse turned if off and worked fine.

few weeks later was playing gw2 and all of a sudden "No signal" so restarted pc and pc kept saying "No Signal" usually this would get me back to windows and all would be fine for a while, so tried old monitor still "No Signal", tried 970 in another pc and low and behold "No Signal", so RMA'd GPU fault was found and they replaced it (woop).

finally got new gpu put it in pc and windows 10 wouldn't load ... just kept getting stuck on the spinning circle, formatted pc new install of windows 10 working fine untill it updates its self and installs "Intel 4000HD driver" pc would freeze try to reboot and it goes to black screen and usb mouse/kb are dead, change setting in bios to on board gpu and it works fine windows loads disable "Intel 4000HD driver" in device manager and it works fine with gpu again.

is this issue cause by my new 970 ? cause i really dont want to go through all the hassle of RMA again or could all this just be a coincidence ?
 
It sounds like some sort of conflict between the onboard and the 970 especially as it cleared up after disabling the onboard. Disable driver updates in windows 10 would be one possible fix. Another would be to make sure you are on the latest motherboard bios as this can also fix gpu incompatibilities.
 
currently running the latest bios for motherboard 2104. it is running fine atm now i have disabled the intel hd4000 in device manager, but i really dont know what caused this to happen in the first place, just hoping that my gpu doesnt have an underlining fault.

i have formatted a few times and each time it did the same thing, also my onboard intel hd400 is detected in gpu-z when i swear i never used to see that before.
 
it sounds more like its something in the bios than the GPU its self. Probably just some box that needs checking to tell it to stop trying to use the igpu
 
Yeah it's disabled now. Yesterday I moved gpu down to slot 2 and got it working by disabling intel hd4000 but could this be a problem with slot 1 as when I installed windows it was in slot 1, dare I change it back to see ? Could the pre rma 970 have damaged it somehow ?
 
The gpu should be in the top slot as it's the only 16x slot on the board. The bottom slot is only 8x. Now that you have disabled the onboard it should be fine, not that I can see why it caused a problem anyway because it shouldn't. Try it and see what happens.
 
Right so just put gpu back in top slot and it's running fine tested with fur mark and all seems good. Could there be a setting in bios that activated when I had no gpu to make the onboard hd4000 drivers install ? Because I've never had to disable intel hd4000 to get my pc to load up before ? The only setting I found was under system agent configuration - primary display > pcie. Render standby > disabled. I gpu multi monitor > disabled. Nb pcie set to auto. Tempted to reset bios and reinstall windows to see if there is a setting I missed. Many thanks for the help so far guys :).
 
mcalladine said:
Right so just put gpu back in top slot and it's running fine tested with fur mark and all seems good. Could there be a setting in bios that activated when I had no gpu to make the onboard hd4000 drivers install ? Because I've never had to disable intel hd4000 to get my pc to load up before ? The only setting I found was under system agent configuration - primary display > pcie. Render standby > disabled. I gpu multi monitor > disabled. Nb pcie set to auto. Tempted to reset bios and reinstall windows to see if there is a setting I missed. Many thanks for the help so far guys :).
Click to expand...

No need to reinstall Windows. Just make sure your onboard GPU is disabled in BIOS then uninstall the HD4000 drivers. Note: fully uninstall, rather than just disable - this should hopefully stop Windows Update trying to automatically update them. If you've been successful then your onboard GPU should no longer be appearing in Device Manager.
 
mcalladine said:
How do I fully uninstall them ? Just right click uninstall in device manager ?
Click to expand...

Yes. Or alternatively via Control Panel : Programs And Features (if listed there).

If after doing this the iGPU is detected again and the drivers get reinstalled, then there's something still not switched off in BIOS.
 
Right so I tried to uninstall the disabled intel hd4000 drivers both in device manager and programmes but as soon as I do windows just reinstalls them and computer freezes then I have to go in bios enable igpu plug in dp to motherboard boot into windows and then disable it to get it working again. Surly there must be something telling windows "hey u know I want installing right?"
 
If windows installed the driver then are you sure you have disabled automatic driver updates? When you disable the igpu in the bios are you saving the changes? Mine is disabled and I have disabled automatic driver updates and have never had the igpu driver self install. If it's all working fine as it is now then just leave it. It's not going to do any harm.
 
By the looks of it there is no way to actually disable it there is only a way to make it choose pcie instead of igpu. Unless when I had no gpu installed the bios changed a setting somewhere I can't find as I must be blind lol and it just keeps enabling it. Think I will be doing a cmos reset and a fresh install later on today hopefully it works if not I will just leave it disabled in device manager. Many thanks for the help guys !
 
mcalladine said:
By the looks of it there is no way to actually disable it there is only a way to make it choose pcie instead of igpu. Unless when I had no gpu installed the bios changed a setting somewhere I can't find as I must be blind lol and it just keeps enabling it. Think I will be doing a cmos reset and a fresh install later on today hopefully it works if not I will just leave it disabled in device manager. Many thanks for the help guys !
Click to expand...

Choosing pcie in bios should effectively disable the igpu. However, if you don't have a GPU installed in the pcie slot then bios could very well re-enable the igpu, perhaps. You need to disable the igpu whilst having your main gpu installed in the correct pcie slot. Then go into Windows and uninstall the igpu drivers.

There should in theory be no harm having the igpu drivers installed, but disabled in device manager. However, it's still possible this is the cause of your 'no signal' errors. I was having boot issues (BSOD) with my 6700k system every time Windows 10 automatically updated. I traced it to my igpu being set to Auto in bios. I changed it to pcie, uninstalled the igpu drivers and have not had any problems since.
 
well that went well ... reset bios and installed windows 10 again and its all fine no stupid intel hd4000 auto install ! :D must have been a setting in bios i missed even though i read the manual to check aswell. just set my oc back and its working fine. many thanks for the help guys :).
 
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