Soldato
- Joined
- 4 Nov 2002
- Posts
- 2,982
- Location
- England - Leeds
Hi there, please can you help, my internet suddenly stopped working last night at around 1am and hasn't worked since.
I've tried unplugging PC from wall and waiting 20 minutes and I've restarted the modem 3 times but still no luck.
I'm on windows 10 fully updated with anniversary edition and I do use tplink as my modem is 20 feet away so I use those tplink sockets, not sure what they're called? They've always worked great.
I'm currently at work and I've been searching google and seeing what other people have tried. I'm going to try plug the PC directly into the BT home hub modem tonight and see if that works and also reset the modem but other then trying those two fixes do you guys know anything else I could try?
EDIT: I've also been told to go into network settings and delete the network adapter and also I found this "Right click on "Network" then click properties, click change adapter settings, right click on your Local Area connection. Uncheck "Internet Protocol Version 6 TCP/IPv6"hit Okay. Then go to IPv4 hit properties, make sure Obtain IP address automatically is selected and obtain DNS automatically." So I've got at least 4 fixes to attempt when I get home from work tonight.
Thanks in advance.
I've tried unplugging PC from wall and waiting 20 minutes and I've restarted the modem 3 times but still no luck.
I'm on windows 10 fully updated with anniversary edition and I do use tplink as my modem is 20 feet away so I use those tplink sockets, not sure what they're called? They've always worked great.
I'm currently at work and I've been searching google and seeing what other people have tried. I'm going to try plug the PC directly into the BT home hub modem tonight and see if that works and also reset the modem but other then trying those two fixes do you guys know anything else I could try?
EDIT: I've also been told to go into network settings and delete the network adapter and also I found this "Right click on "Network" then click properties, click change adapter settings, right click on your Local Area connection. Uncheck "Internet Protocol Version 6 TCP/IPv6"hit Okay. Then go to IPv4 hit properties, make sure Obtain IP address automatically is selected and obtain DNS automatically." So I've got at least 4 fixes to attempt when I get home from work tonight.
Thanks in advance.
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