Logitech Customer Service

julianhj

julianhj

julianhj

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Joined
27 Aug 2004
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UK
After spotting a thread praising Logitech's customer service I decided to dig out my 'Cordless Optical' mouse and keyboard which had been consigned to the loft after it packed up quite a long time ago (i.e. years). I'd replaced it with an LX700 combo and had kept the old stuff to see if it might work on a different machine, then promptly forgot about it.

After retreiving the stuff from the loft I called the customer services team today to ask if they could suggest any fault-finding tips - they immediately stated they would replace it! An hour later they emailed offering an S520 combo, with a link to their website. I saw that the LX710 was the same RRP and had more keyboard media functions (therefore a more direct replacement for the broken one) and politely asked if it was possible to get that instead. The next email confirmed they were shipping an LX710 to me this week!

Outstanding service in my opinion, and I'll definitely keep buying from them... :D
 
Their web based customer service is also brilliant. And, you are right to shout about it. Great customer service needs to be commended.
 
Agreed, they're great. I had a Logitech MX3100 set for three years, near the end of which time the MX1000 mouse had started to develop an issue with the middle-click not always working. They said they could provide the MX3200 as a replacement. I'd had my eye on the rather fancy MX5500 set anyway, so I asked if I could do part-payment towards that set instead. They said they'd be happy to provide the MX5500 at no cost, I'd just have to wait a while longer for it to be released!
 
I complained once about the recent range on the wireless keyboards, I brought the MX3200 took that back then got the WAVE which also was not working much past 2 metres. I sent them an email saying that its not exceptable that I pay £80 + for a wireless keyboard that breaks up signal in such a sort distance. I said If I couldnt find a decent keyboard I would go elsewhere, they gave me 30% off and I got the MX5500 which has a 10metre range :D. Im also happy now
 
They might have great customer service but I can't find drivers for my G5 on their official site anywhere.
 
reflux said:
They might have great customer service but I can't find drivers for my G5 on their official site anywhere.
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If you get the latest Setpoint software for the neghbour mouse (G9 for example) then this Setpoint covers all the devices they have, like how nvidia drivers covers eforec 8 through to GTX2xx etc.
 
My Logitech G25 broke under warranty. Just emailed printscreen of proof of purchase and they send a new one within 4 days.
 
Just thought i would put this in here, which i put in another thread.

I have experienced quite the reverse

The only time I have ever had a problem with one of their devices and I have a lot from harmony 1000, 2x dinovo edge keyboards, media extenders, numerous mice etc you get the idea.

I rang up the first time they took my details "created a account" and said they would email details for a rma, they never did after 4 days.

So i rang again only to be told no account existed, and then he "created a account" and the same thing happened again.

This happened a third time again, and they never got back. So in the end i just gave up, and bought a similar product from a different manufacture.

And I will not be buying any more logitech products. Some of the worst customer support I have ever experienced, and when you ask for a supervisor, all you get is they are busy taking another call every time.



Are you all using the web based support, or the monkeys on the phone?.
As above was happening to me via the phone, and I would not recommend them to anyone. And this was only a few weeks ago.

And another point the product knowledge of the people on the phone was appalling, I was ringing up over a dinovo edge keyboard, which is a current model, and it was like i was talking another language. It was as though they had no clue to what the product was.
 
mrk said:
If you get the latest Setpoint software for the neghbour mouse (G9 for example) then this Setpoint covers all the devices they have, like how nvidia drivers covers eforec 8 through to GTX2xx etc.
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Ah ha. Thank you :)
 
They have clearly changed there support im now getting a useless git from manilla on the phone. Doesnt have a clue, supposedly they got the contract 3 months ago. They are a joke for getting things done.
 
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Peripherals Support (Keyboard, Mice, Desktops, Webcams, Speakers, Gaming, Headsets, Ipod Accessories, Notebook Accessories) +44 (0)203 024 81 59

Monday to Friday UK / Ireland: 8:00 - 18:00
Saturday - English, German, French and Dutch support 10:00 - 18:00
 
They normally don't request the product back, just evidence that the product has been put to rest usually by snipping the usb cable off and sending it back to them.

Depends how fussed they are.
 
DAvE18 said:
Complained to someone higher up, now getting somewhere..
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How did you manage that, as I would not mind getting my problem sorted, as the item is worth quite a bit of money.

As I said above every time I asked for a supervisor, they were always coincidentally busy.
 
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