Logitech customer service

clone · 29 Jun 2023 at 09:50

Had the paint on my m key chip on the logitech g915 tkl, so I contacted logitech on Monday about the problem, and today I received a full set of replacement key wasn't expecting this as it was only one key, all I can say is wow great customer service from logitech.
https://i.-ibb.co-/v4Z4qyP/DSC-0518.jpg

SixTwoSix · 29 Jun 2023 at 10:06

How old was the keyboard?

I have a T key that's double typing atm on my G413, i've done the usual clean, air dust and was considering reaching out to them, however it's over 3 years old so not sure they'd do much.

clone · 29 Jun 2023 at 10:08

If its out of warranty I got two years I wouldn't think they would help, you could try.

Basill · 5 Aug 2023 at 14:26

One thing i can't fault logitech for is their customer service, they have always solved issues hassle free. Easy to be a repeat customer when a brand has good service, as something will always go wrong with tech.

clone · 8 Aug 2023 at 10:32

Yeh I was expecting just the m key not a whole set.

willhub · 8 Aug 2023 at 11:43

The time they told me to smash my keyboard up with a hammer and take a picture of it, I won't forget.

Haze · 8 Aug 2023 at 11:44

Logitech are amazing, best customer service ever

clone · 8 Aug 2023 at 11:49

Yeh lol.

Rai200 · 12 Sep 2023 at 10:24

Basill said:
One thing i can't fault logitech for is their customer service, they have always solved issues hassle free. Easy to be a repeat customer when a brand has good service, as something will always go wrong with tech.

Haze said:
Logitech are amazing, best customer service ever

Historically they've always been good but I wouldn't say that's been my experience recently.