Logitech Customer Support

frying_pan_cat said:
How long does it ususally take for them to reply to online support? I emailed them about my new illuminated keyboard which one of the keys has come off and they replied a few days later saying they can send me a replacement and can I give them a copy of the reciept and contact & shipping info which I did but I still haven't had a reply from that. That was on Saturday
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Sorry to hear that.

Today I was finally dealing with my faulty G7 and I received no less than 4 e-mail replies within 3 hours. Started my correspondence with them 8PM yesterday evening, finished today at roughtly 4PM.

I'm being sent a replacement already. :D
 
Fantastic company. I had a Logitech MX3100 wireless mouse and keyboard, and just near the end of the 3 year warranty period, the mouse wheel click started to become unresponsive. They offered me the MX3200 as a full replacement, which was a surprise in itself. I'd already had my eye on the MX5500 set that was soon to be released, so I asked them if they could perhaps provide a discount on that instead. They said no, they'd happily provide it as a replacement for free, I'd just have to wait a few more weeks for it to become available!

I've always liked Logitech stuff and will continue to stick with them due to experiences like this. I've only ever had Logitech keyboards on my PC, I've had three Logitech mice, four Logitech speaker systems, plus a Logitech PS2 wheel and wireless controller. All fantastic hardware.
 
TheVoice said:
I've always liked Logitech stuff and will continue to stick with them due to experiences like this. I've only ever had Logitech keyboards on my PC, I've had three Logitech mice, four Logitech speaker systems, plus a Logitech PS2 wheel and wireless controller. All fantastic hardware.
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Honestly I would agree, but if you mentioned headsets then I wouldn't... that's the only hardware which kept on breaking easily for me, so I just went elsewhere.

Everything else of mine is Logitech :D - Z-2300 Speakers, G15, G7, G5, MX Revolution Desktop.... fan-boy ^_^.
 
I had similar problems with my RX1000. Emailed them, prompt reply and then 2 days later a brand new mouse arrived, didn't even ask for the old one back!
 
Locke said:
Sorry to hear that.

Today I was finally dealing with my faulty G7 and I received no less than 4 e-mail replies within 3 hours. Started my correspondence with them 8PM yesterday evening, finished today at roughtly 4PM.

I'm being sent a replacement already. :D
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You getting a replacement G7?

One of our three (I love them soo much!) here has died but as IIRC they've been discontinued I never bothered contacting Logitech. But if they are replacing dead G7 with new G7...
 
iv-tecman said:
On another note - their speakers are just amazing for what they are. you really do pay for what you get with Logitech..
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Very true, bought some cheap ones for £17.99, expecting them to be your usual standard set of speakers that just get the job done, but i was overwhelmed at the quality of the whole 2.1 system.
 
I almost want something to happen to something so I can have a good CS story :(
 
I've had my MX Revolution for 3 years this May (when warranty is due to run out).

I've had the common problem with the mouse 1 button double clicking when I click once, so I've emailed them about it, it's taken 2 emails from me and they've dispatched a replacement MX Revolution :) They haven't said anything about sending my old one back so let's wait and see.

If all goes to plan then great, it's customer service like this that will ensure I stay one of their customers for a long time.
 
I've also only got positive things to say about Logitech customer services. I rang them to explain that the back casing on my Squeezebox Boom remote was not flush with the rest of the device (Yes, I was being very OCD and probably quite petty!). They, without any proof of purchase or anything, sent me a replacement. I asked what I should do with the original (Perfectly working but built slightly poorly) and was told to keep it... All of this was conducted over the phone, promptly and simply.

They do not use premium phone numbers, which is a bonus too.

In my case, the replacement item has a value of only £10 but regardless, they were simply fantastic in resolving my problem which I'm sure many manufacturers wouldn't care about at all.
 
Westyfield2 said:
You getting a replacement G7?

One of our three (I love them soo much!) here has died but as IIRC they've been discontinued I never bothered contacting Logitech. But if they are replacing dead G7 with new G7...
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No sorry.

As per the other Logitech thread, I was told that the G7 was not manufactured anymore :( even though they still advertise the carbon version on their website....

Would kill for that one lol! :D

This one
 
Actually it seems that the G7 Carbon one is indeed US only as mentioned elsewhere here, shame really.
 
I had a Dinovo edge that went faulty, but the serial number had faded on the back, so they said they could only give me a 50% discount, i pointed out to them that there 3 year warranty must stand since it had only been out a couple years (this was last year).

They said they would send me a replacement but i had to take a picture of the dinove edge smashed up with the reference number they had given me in the shot.

smashing that Dinove edge.....never had so much fun breaking a keyboard.
 
My capital lock on my G15 (blue) has stopped working, you reckon they might replace it even if it may be out of warranty? And if so, would I still get a blue G15 or a newer orange one?

I was going to get it replace some time ago, but they asked me top smash it up and take a photo with some numbers down on some paper, and I did not like the sound of that, I mean WTF, smashing it up, I was told to use something like a hammer.....
 
Logitech have the best CS I've EVER encountered.

Had a dinovo keyboard setup, they upgrade it to the mx1000 kit when the mx900 stopped charging properly. I complained about the shoddy workmanship on the keyboard and they gave me a dinovo edge over 4 years down the line. Can't fault them!
 
I just had to submit a couple of questions regarding my DFP to them. It's rattling a lot with vibration and doing weird things on the calibration panel, like it's fighting itself! It hasn't actually seen that much use in the 1 and a half years of ownership. I hope the support can at least suggest a fix.
 
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