LOGITECH CUSTOMER SUPPORT.

SHEDDER1uk · 12 Jul 2010 at 16:04

I have had dealings with logitech cs before and have posted here saying how easy and good my experience was.

I purchased a g15rev2 keyboard just shy of 2 years ago and it's been great. The only niggle was one of the support feet under the keyboard that hold it up had come loose somehow and broken.

No real hassle but i do like my keyboard slightly raised. I thought after it being like this for a few months i would phone logitech and see if they stocked new supports/feet. They don't have any in stock so i was expecting a wait till they came in.

How wrong was I. A quick email back to logitech with a reference number and a couple of photo's of the front and back of the keyboard and to save me waiting for them to come back in stock there sending me a complete new keyboard.

You really can't get any better support than that i really was not expecting a new board because of a broken foot/raiser/support. Sorry for the long post just needed to share with you guys how superb logitech are.

anything I don't mind · 12 Jul 2010 at 16:07

Maybe they will send me a new G5 if i send them my mouse back as the right click button is sticking.. hmm

alex24 · 12 Jul 2010 at 16:09

I had a problem with my Driving Force Pro wheel (FF had become a little rattly) so I asked them if it could be fixed, bam, got a brand new DFGT coming my way. Amazing service.

My Logitech G11 has a sticky/annoying left control key sometimes, I hear it's a common problem but I don't want to ask them if it can be fixed in case they send me another new product, I'll feel too guilty!

SHEDDER1uk · 12 Jul 2010 at 16:17

My other support experience was with a dodgy left click on my g7 carbon mouse. As they no longer make them they sent me a g9x replacement. This was after nearly 3 years as well.

alex24 · 12 Jul 2010 at 16:21

Well it certainly ensures loyalty, and it can't be bad having the best support reputation in IT.

Locke · 12 Jul 2010 at 16:32

Nice. This is one of the reasons why most of my peripherals are made by Logitech (Currently have a G19, G9x, Anywhere MX and 2 G7 Carbons

)

but I'm pretty sure they aren't brand new, instead they are refurbished ones. I say that because on the two replacements they gave me (G9x and an Anywhere MX), they were clearly not new.

Or was I just unlucky? not complaining though, since those are worth £120+ o_O

SHEDDER1uk · 12 Jul 2010 at 16:33

My 9x was brand new in retail box. Saying that i will be quite happy with a refurb unit.

alex24 · 12 Jul 2010 at 16:34

The wheel I got was definitely brand new, not a speck on it, complete with peely off cover on the front of the wheel for protection. Might depend what stock they have.

Locke · 12 Jul 2010 at 16:36

SHREDDER1UK said:
My 9x was brand new in retail box. Saying that i will be quite happy with a refurb unit.

alexhull24 said:
The wheel I got was definitely brand new, not a speck on it, complete with peely off cover on the front of the wheel for protection. Might depend what stock they have.

Same here, both were in a retail box and had their little peeling thingies on them, but underneath you could tell they weren't totally new.

I would say they were around "95% new" which is as good as new and I'm not complaining

Props to Logitech for good refurbishment then ^_^

Schizo · 12 Jul 2010 at 16:43

ive just sent a note to logitech as well regarding my g15 resetting itself and some paint fading.

lets see what they come back with.

Schizo · 12 Jul 2010 at 16:49

alexhull24 said:
Well it certainly ensures loyalty, and it can't be bad having the best support reputation in IT.

your totally right there.

i do like there products and actually have a g15,mx revolution mouse and some z series speakers.

superb products and built to last.

alex24 · 12 Jul 2010 at 16:53

I agree a lot of the products are excellent, but others are overpriced and some I've used were rubbish. Like any company, they have some good and bad stuff, but I think they do keyboards and mice best.

Reaper652 · 12 Jul 2010 at 17:00

Makes me glad I bought a g500, although it feels so solid i'd be surprised it it ever broke

Schizo · 12 Jul 2010 at 17:05

alexhull24 said:
I agree a lot of the products are excellent, but others are overpriced and some I've used were rubbish. Like any company, they have some good and bad stuff, but I think they do keyboards and mice best.

in todays market for pc related items i think they are good value for money.

i will always use logitech from now on due to them being so good and they last for years.

SHEDDER1uk · 12 Jul 2010 at 17:07

I bought the g35 headset expensive but at least if it breaks i know it will get sorted quickly.

robinbredin · 12 Jul 2010 at 19:24

I sent them a couple of photos of my fading letters on my MX3200 keyboard, and they sent me out another one.

olivier renault · 12 Jul 2010 at 19:33

come to think of it, all my peripherals are from Logitech. No point looking anywhere else. Quality over quantity, always!

Lemin · 12 Jul 2010 at 19:41

Last month my mx518 was playing up. Sent them a email & 1 week later a new mouse arrived.

mikeyp123 · 12 Jul 2010 at 20:41

They might be more expensive but with their warranty and replacement standards you've effectively got peripherals for life..
I sent off my MX518 after 2.5 years and got a new one back the next week..

Temi_D · 12 Jul 2010 at 20:44

I just hope people dont abuse the good service and make them stop being so nice