logitech g27 failure.

marc1024 · 22 May 2011 at 10:39

Decided to give a quick go on the new race 07 expansion packs. so i plugged my g27 in and it didn't work. Literally. When i plug in the USB it always calibrates, pretty quickly i might say. Now it doesn't do it at all. Iv re connected the adapter and now it calibrates VERY slowly then the LED on the shifter goes off. Now the g27 is getting very hot around the back if i have it in for a minute.

What do you think the fault is? the adapter or the g27?

TaKeN · 22 May 2011 at 10:42

Is it still under warranty?

Geeman1979 · 22 May 2011 at 10:43

Sounds like maybe a power supply issue.

marc1024 · 22 May 2011 at 10:58

TaKeN said:
Is it still under warranty?

nope

marc1024 · 22 May 2011 at 10:59

checked the adaptor with a volt meter, puts out all 24 volts. just going to take the wheel to bits now to see what the problem is.

bigjimmyauk · 22 May 2011 at 11:02

marc1024 said:
checked the adaptor with a volt meter, puts out all 24 volts. just going to take the wheel to bits now to see what the problem is.

This is logitech we are talking about, contact them before you go fiddling they will more than likely send you a new one...

marc1024 · 22 May 2011 at 11:06

bigjimmyauk said:
This is logitech we are talking, contact them before you go fiddling they will more than likely send you a new one...

took 1 screw out

will put it back in, will i need the receipt from where i bought it from?

Geeman1979 · 22 May 2011 at 11:11

Yea ive had no complaints with there customer service,there generally very good.

bigjimmyauk · 22 May 2011 at 11:18

marc1024 said:
took 1 screw out will put it back in, will i need the receipt from where i bought it from?

Not usually no. they just need the the S/N number and other numbers from the product.

Sign up here to access their support feature.

http://logitech-en-amr.custhelp.com...n/section/contact/crid/441/lt_product_id/5184

Then find your product and click support and then contact us and fill out the form, they usually respond within a week and their service is second to none.

put it this way i dropped a ornament on my G13 and broke one of the buttons, i contacted them asking if i could purchase a single button instead they sent me a brand new G13 even tho it was my fault it got broke and it was 6 months out of warranty.

Give it a try and let us know how you got on, Sometimes but very rarely with their more expensive items they will ask you to send it to one of their authorized repairers (usually at logitechs cost for shipping if you ask them)

marc1024 · 22 May 2011 at 11:21

bigjimmyauk said:
Not usually no. they just need the the S/N number and other numbers from the product.

Sign up here to access their support feature.

http://logitech-en-amr.custhelp.com...n/section/contact/crid/441/lt_product_id/5184

Then find your product and click support and then contact us and fill out the form, they usually respond within a week and their service is second to none.

put it this way i dropped a ornament on my G13 and broke one of the buttons, i contacted them asking if i could purchase a single button instead they sent me a brand new G13 even tho it was my fault it got broke and it was 6 months out of warranty.

Give it a try and let us know how you got on, Sometimes but very rarely with their more expensive items they will ask you to send it to one of their authorized repairers (usually at logitechs cost for shipping if you ask them)

cheers

i have filled out the form etc and send a support message. now its time to wait!

Geeman1979 · 22 May 2011 at 11:24

Could also be the motors burning out.Did you used to run the FFB quite high? ive been using my G25 for over 2 years now and still going strong as ever.

marc1024 · 22 May 2011 at 11:26

geeman1979 said:
Could also be the motors burning out.Did you used to run the FFB quite high? ive been using my G25 for over 2 years now and still going strong as ever.

nope, i had it on low because i have it sitting on a very unstable desk with an expensive monitor on it. on lfs i never had it above 15%, rfactor never above 10% (depending on mod)

Geeman1979 · 22 May 2011 at 11:31

Yea Ive been running mine around that area from day one.

marc1024 · 22 May 2011 at 11:34

geeman1979 said:
Yea Ive been running mine around that area from day one.

nearly everything i own breaks after a few months, Logitech g27 lasted a fair bit longer than that so dont put the Logitech g27 down, its just my luck.

Geeman1979 · 22 May 2011 at 12:08

Lol m8 some people just have bad luck I guess.

marc1024 · 24 May 2011 at 17:39

got a reply from logitech

Dear Marc Connell,

Thank you for contacting Logitech's Customer Care.

Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.

Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.

In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again. Please note, that if Logitech is to consider processing a warranty claim, we kindly ask that you supply the following information:

does this mean i have to send it back to OCUK?

didn't know it was still under warranty!

ins0mn1ac · 24 May 2011 at 17:42

Logitech are awesome with returns, in most cases they'll just replace without much contact.

deko · 24 May 2011 at 18:06

G27 has a 2 year warranty, I'm not even sure the G27 was out yet 2 years ago

.

Avathar77 · 24 May 2011 at 18:09

You dont have to send it.

marc1024 · 24 May 2011 at 18:14

Avathar77 said:
You dont have to send it.

i dont have to send the g27 back?