Logitech warranty - do you need a proof of purchase?

joe pineapples · 5 Apr 2008 at 17:53

Hi

Thinking about getting a 2nd hand g25 wheel, but as not everyone keeps their receipt(s), i just wondered if anyone here has had exeprience with claming on their warranty with Logitech, without a proof of purchase?.

thanks
joe

Hesky82 · 5 Apr 2008 at 18:03

Logitech pc gaming devices have a crappy 1 year warranty and you will need proof of purchase to verify if you are entitled to a replacement.

Unless you are getting it silly cheap or you know for sure its in a1 condition I wouldn’t bother going 2nd hand with a decent wheel like the g25.

ricky1981 · 5 Apr 2008 at 18:47

I've always found Logitech's replacement policy to be amongst the best but maybe that only applies to keyboards/mice.............

Hesky82 · 5 Apr 2008 at 19:02

Its not a case of whether their replacement policy is good or not, like any manufacturer they need proof of purchase otherwise they have no idea when it was bought and whether it is still eligible for their warranty support.

Keyboards and mice have a hefty 5 year warranty unless they are a gaming orientated keyboard or mouse then the warranty drops to as low as 1 year warranty.

ricky1981 · 5 Apr 2008 at 19:09

That was my point, they have never asked me for proof of purchase, just the serial number.

Wingz · 5 Apr 2008 at 21:52

I have no problems RMA'ing via the website all they ask is your serial number and they send you a replacement.

PhillyDee · 5 Apr 2008 at 22:44

They know the approximate purchase date from the serial number. Never asked for my proof of purchase when they replaced my G5. Thats not to say they wont ask for yours . . . .

*Chris · 5 Apr 2008 at 23:09

I've RMA'd something with no proof of purchase and the serial number half rubbed off.

They've got fantastic customer support IMO.

joe pineapples · 5 Apr 2008 at 23:54

Thanks for the replies. I think i will risk one without a receipt (if need be), but only at a reduced price.