Lol Logitech

Razor-BladE

Razor-BladE

Razor-BladE

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I'm just posting this because it made me laugh so much, and to reiterate what great customer service that Logitech has.
My K750 keyboard has a problem with the battery and that the readings of the battery life isn't updating.

So after a few exchanged emails with Logitech, they say they can either send me a new one, or they can send me a new battery to see if that solves the problem first.
Seeing as there's nothing else wrong with my keyboard and it's still in perfect condition I say just send me a new battery.

Bearing in mind the battery is the same size as a CR3032 battery (smaller than three 2p coins stacked), I got an email today saying that the battery has been sent off, tracked, by UPS!. :p

Although it's brilliant service, it's a bit... ott? Haha.
 
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Good ol' Logitech haha, I do love their Customer Service though. The fact that they send replacement products for free without asking for the old ones in return is really nice of them too :)
 
Nimdok said:
Good ol' Logitech haha, I do love their Customer Service though. The fact that they send replacement products for free without asking for the old ones in return is really nice of them too :)
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Well, because my keyboard isn't actually broken, they said I'd have to send this back before I receive a new keyboard. So that's understandable.
 
Razor-BladE said:
Well, because my keyboard isn't actually broken, they said I'd have to send this back before I receive a new keyboard.
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Ah, I've only had partially broken to broken devices before for which they sent me free replacements :) I was expecting to have to send my mouse back since it was still mostly in a working condition.
 
It is one of the reasons why my work and home input devices are by Logitech at all times :p

2x K750s and a G700/PMX :D
 
My experience with Logitech has always been absolutely postive but that has came to an abrupt end. Since they changed there policy's when the new CEO came on board 8 months ago. It seems all the scammers who claim products faulty to have replacements sent out without the need to send the old one back have finally ruined the service for everyone.

my G510 screen has gone and the old support would have just gone through the steps confirmed its faulty and then sent me a replacement and I would chuck the old one in the bin. Now I have had emails over two weeks with pure stupid reply to get anywhere and then over an hour complaining to barely English speaking call centers and now I have to go and post it back to them and wait for a replacement its a total farce compared to how it used to be the way they speak to you on the phone is disgusting as well treating you like an absolute imbecile.
Time to move supplier unfortunately while there customer service was the best there products never last long and with this new process I cant be waiting around for a week for replacements.
 
DAvE18 said:
My experience with Logitech has always been absolutely postive but that has came to an abrupt end. Since they changed there policy's when the new CEO came on board 8 months ago. It seems all the scammers who claim products faulty to have replacements sent out without the need to send the old one back have finally ruined the service for everyone.

my G510 screen has gone and the old support would have just gone through the steps confirmed its faulty and then sent me a replacement and I would chuck the old one in the bin. Now I have had emails over two weeks with pure stupid reply to get anywhere and then over an hour complaining to barely English speaking call centers and now I have to go and post it back to them and wait for a replacement its a total farce compared to how it used to be the way they speak to you on the phone is disgusting as well treating you like an absolute imbecile.
Time to move supplier unfortunately while there customer service was the best there products never last long and with this new process I cant be waiting around for a week for replacements.
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Who would you recommend as an alternative?
 
Been looking at some of the alternatives and really the only one thats ever came close to logitech was Microsoft had a gaming mouse replaced from them for a scroll wheel and once they had the serial they just sent it out no fuss involved.
 
DAvE18 said:
Been looking at some of the alternatives and really the only one thats ever came close to logitech was Microsoft had a gaming mouse replaced from them for a scroll wheel and once they had the serial they just sent it out no fuss involved.
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Ive found Microsoft as good as Logitech for RMA's, dealt with them twice and both times had a replacement sent without sending the broken products back to them.
 
They do have excellent customer service. My housemate bought a set of Logitech Z906 speakers, worth about 250 quid. He was playing about with it, seing how loud it would go, and he blew the main bass speaker (even though they're designed to go that loud). He explained this to Logitech and they sent him a whole new system for free. Then went on ebay and bought a new speaker for £50, and fixed the old one lol. Yay for 10.2 speaker systems!
 
DAvE18 said:
My experience with Logitech has always been absolutely postive but that has came to an abrupt end. Since they changed there policy's when the new CEO came on board 8 months ago. It seems all the scammers who claim products faulty to have replacements sent out without the need to send the old one back have finally ruined the service for everyone.

my G510 screen has gone and the old support would have just gone through the steps confirmed its faulty and then sent me a replacement and I would chuck the old one in the bin. Now I have had emails over two weeks with pure stupid reply to get anywhere and then over an hour complaining to barely English speaking call centers and now I have to go and post it back to them and wait for a replacement its a total farce compared to how it used to be the way they speak to you on the phone is disgusting as well treating you like an absolute imbecile.
Time to move supplier unfortunately while there customer service was the best there products never last long and with this new process I cant be waiting around for a week for replacements.
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exact same situation, my g510 would randomly stop working. I have no problem returning faulty products, if they can fix/referb - get a bit of cash back then fine, totally understand.

I sent it back, along with the receipt..etc, they had it for 3 weeks, not a single response - then they returned it and said it was working fine, now it doesn't work at all - so re-opened the case, they asked for the receipt again, which I sent originally so no longer have - just expected them to confirm the fault, and send a new one - but tbh it looks like they have not even bothered to test this, the wires are wrapped with exactly the same cord/same way I used to pack it!

They were once amazing, however this experience and lack of communication has totally put me off them.
 
Exactly my point we all know they used to be amazing but I have been chasing up these policy changes all day and its pretty much anything small enough for them to recieve back then they want it. So obviously your not going to be sending subs and speakers back. I have had nothing but Logitech and the occasional Microsoft product but if this is the way they are going they do not deserve our loyalty any longer. We pay a premium for the products eg. my G510 cost me £90 from them directly when it goes wrong I expect decent customer services but apparently the new head of Logitech doesnt think so.
 
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