Hello there.
Well, I'm getting sick of Demon, they were great back in the day, but they're getting worse and worse, I get no reply from them to my e-mails, their online chat service never works, and the people in the call centres are worthless.
I originally went with Demon because they had one of the best ratios, and unlimited usage, then like most other ISPs, they introduced a FUP, which annoyed me slightly the first time I went over it as they didn't notify me that I was restricted by one, as when I took out their service many years ago, there was none, so by the time I knew about it, it was too late.
But there was nothing I could do except leave, so I waited nearly a month to be unrestricted.
They did of course send out warning e-mails to warn me I was approaching the limit, however, the first time around I didn't check for these, as I didn't know I was on a FUP.
But anyway, I have always kept an eye out for this warning e-mails since then, but recently I have formatted some machines, had to download lots of updates, etc.
And I thought my usage may be putting me near my limit, so I was always checking for e-mails, but there were none.
Until I come home one day and find the internet to be extremely slow, I then find one e-mail from Demon telling me I've used 64GB (limit is 50GB) and they'd have to take immediate "corrective" action. (10kB/s wooo!)
I complained about this as yet again they had changed their policy without notifying anyone, no longer do they warn you, they just restrict you without warning, with no way to be unrestricted even by paying a little extra.
I either get ignored or scripted answers, and not only this, now they have stopped sending out e-mails, to be able to use my connection without fear of going over the limit, I would need to disconnect my router for a month and then install software to monitor every machine to measure traffic over a rolling 30 days, as this is how Demon operate.
And since they refuse to show you your bandwidth records every time you ask, this is the only way to efficiently monitor it yourself.
So I looked at Be, who so profusely pride and advertise themselves on the fact they're completely unlimited with no hidden catches, haha, what a joke, as usual, a FUP with the right to cut you off for any reason they see fit, including "excessive usage" with no definitions.
So I looked at Sky, apparently I can't get their 16mb service here, which is unlimited, but I think that's down to the fact they can't guarantee the speed, I'm on 8mb Demon and max out at 8mb, so I think the line has a little more to give, and maybe Sky will put me on the 16mb package which is unlimited if I ring, as I'm only really interested in the unlimited, not the speed.
Their website however does say I can get their 8mb package with 40GB a month usage, and they state:
How is this 40GB a month measured, does it reset on the first day of every month, or is it over a rolling 30 days like Demon?
And contrary to what they say when they're trying to entice you into buying, they contradict themselves into their T&Cs, suggest you upgrade means they will force you to and force a higher price on you, and we will not cut you off or charge you extra means they will suspend you for a month, charge you extra, or end your service indefinitely.
So, I'm desperately trying to find an ISP that isn't a complete joke and reserves the right to completely **** over their users anyway they wish.
I'm not a heavy user, I've only gone over my limit of 50gb over a rolling 30 days twice, both at fault of Demon for not informing me of changes, but I'm not sure if I'll be any better off elsewhere as they all have draconian and out of touch policies.
And if I was going to pay for a service that's a higher price for being unlimited, I want unlimited, not an even worse FUP than I'm on now without any defined usage limits where they can do whatever they want to me.
So are there any decent ISPs left out there that you can recommend?
Either truly unlimited or a slightly less "corrective action" monthly usage service?
Thanks
Well, I'm getting sick of Demon, they were great back in the day, but they're getting worse and worse, I get no reply from them to my e-mails, their online chat service never works, and the people in the call centres are worthless.
I originally went with Demon because they had one of the best ratios, and unlimited usage, then like most other ISPs, they introduced a FUP, which annoyed me slightly the first time I went over it as they didn't notify me that I was restricted by one, as when I took out their service many years ago, there was none, so by the time I knew about it, it was too late.
But there was nothing I could do except leave, so I waited nearly a month to be unrestricted.
They did of course send out warning e-mails to warn me I was approaching the limit, however, the first time around I didn't check for these, as I didn't know I was on a FUP.
But anyway, I have always kept an eye out for this warning e-mails since then, but recently I have formatted some machines, had to download lots of updates, etc.
And I thought my usage may be putting me near my limit, so I was always checking for e-mails, but there were none.
Until I come home one day and find the internet to be extremely slow, I then find one e-mail from Demon telling me I've used 64GB (limit is 50GB) and they'd have to take immediate "corrective" action. (10kB/s wooo!)
I complained about this as yet again they had changed their policy without notifying anyone, no longer do they warn you, they just restrict you without warning, with no way to be unrestricted even by paying a little extra.
I either get ignored or scripted answers, and not only this, now they have stopped sending out e-mails, to be able to use my connection without fear of going over the limit, I would need to disconnect my router for a month and then install software to monitor every machine to measure traffic over a rolling 30 days, as this is how Demon operate.
And since they refuse to show you your bandwidth records every time you ask, this is the only way to efficiently monitor it yourself.
So I looked at Be, who so profusely pride and advertise themselves on the fact they're completely unlimited with no hidden catches, haha, what a joke, as usual, a FUP with the right to cut you off for any reason they see fit, including "excessive usage" with no definitions.
So I looked at Sky, apparently I can't get their 16mb service here, which is unlimited, but I think that's down to the fact they can't guarantee the speed, I'm on 8mb Demon and max out at 8mb, so I think the line has a little more to give, and maybe Sky will put me on the 16mb package which is unlimited if I ring, as I'm only really interested in the unlimited, not the speed.
Their website however does say I can get their 8mb package with 40GB a month usage, and they state:
How is this 40GB a month measured, does it reset on the first day of every month, or is it over a rolling 30 days like Demon?
And contrary to what they say when they're trying to entice you into buying, they contradict themselves into their T&Cs, suggest you upgrade means they will force you to and force a higher price on you, and we will not cut you off or charge you extra means they will suspend you for a month, charge you extra, or end your service indefinitely.
So, I'm desperately trying to find an ISP that isn't a complete joke and reserves the right to completely **** over their users anyway they wish.
I'm not a heavy user, I've only gone over my limit of 50gb over a rolling 30 days twice, both at fault of Demon for not informing me of changes, but I'm not sure if I'll be any better off elsewhere as they all have draconian and out of touch policies.
And if I was going to pay for a service that's a higher price for being unlimited, I want unlimited, not an even worse FUP than I'm on now without any defined usage limits where they can do whatever they want to me.
So are there any decent ISPs left out there that you can recommend?
Either truly unlimited or a slightly less "corrective action" monthly usage service?
Thanks
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Just the 5 digit code will do. Mines LCAOR fyi.
