Looking for support : Joomla Coded site hosted on FastHosts Wont Load

BDEE · 18 Apr 2022 at 13:36

Hi,

Looking to see if there is anyone who would look to support with getting a site back online for a small club - Payment can be made if needed.

I have reached out to the company who provided the site however am getting no response.

Essentially the site was being hosted on my account at FastHosts.

I have now left the club and advised that I would no longer be hosting the site.

Another member of the club has set up their own fasthosts account. Domains have been transferred successfully.

I downloaded the entire file structure from the hosting account and uploaded this to the new hosting account thinking this would just "work". Alas when visiting the site now it just says "error" and it is beyond my skill level of getting it up and running again.

If someone would be willing to take a look then I am sure the club will pay for the time spent to get it back up and running.

Thanks

touch · 18 Apr 2022 at 13:42

What platform was the website built on? WordPress, or similar?
It's likely to have a database as well as the files.

You'll need to make a backup of the database in your hosting account and send it to the person with the new hosting to restore.
It's then likely that the host server address and username/password for connecting to the new database will need updated (the new details will be visible in the databases section of the new hosting account). If using wordpress, these details need updated in the wp-config.php file. Other website platforms will have similar config files for this.

edit: sorry, just realised you said Joomla in the title. The configuration file to update once you've restored the db is called configuration.php and the values to change are $host, $user, $password and $db (database name). $dbtype and $dbprefix will stay the same.

BDEE · 18 Apr 2022 at 16:06

Thanks, alas this isn't something I can do myself, so looking for someone to take on the job

radderfire · 18 Apr 2022 at 16:18

If you don't get a response here, this is the kind of thing you could post on one of the freelancer sites such as peopleperhour.com, fiverr.com or freelancer.com. Would probably need careful vetting though. There is a support forum on joomla but I'm not sure if they can give commercial recommendations. The most reliable way to get it done is find a local web design firm that specialises in Joomla, that you can go and see, although this might also be the most expensive.

Hades · 18 Apr 2022 at 17:32

I'm no joomla expert but did you also export and reimport the database, and are the database versions the same?

BDEE · 19 Apr 2022 at 19:19

Thanks for the above.

I am getting some support - I did not download the database (I didn't know this was a thing - Just assumed all the website files would be all I would need). Painfully now trying to get the hosting company to see if they can recover a backup, but they are being difficult.

You live and learn.

Hades · 19 Apr 2022 at 20:07

Once you get it back up on the original site then I'd recommend finding someone on one of the sites mentioned above to do the move (change any passwords you give them afterwards). But a quick Google suggests this is the general procedure:

https://buckleupstudios.com/move-a-joomla-website-to-a-new-server/

Deleted member 77746 · 20 Apr 2022 at 13:50

If you need help to migrate it give me a message. Messages are open.

BDEE · 20 Apr 2022 at 18:48

Well this is now all sorted.

Thank you MASSIVELY to the forum member who supported me to get this all done...... A huge weight off my shoulders

Deleted member 77746 · 21 Apr 2022 at 13:44

BDEE said:
Well this is now all sorted.

Thank you MASSIVELY to the forum member who supported me to get this all done...... A huge weight off my shoulders