Losing patience with Halifax

Kerplunk · 19 Apr 2006 at 14:06

2 months ago I went into Halifax set up an account. They told me that they would take care of everything, they will transfer my existing direct debits and all that. Ok, I thought, sounds good.... (heard that one before?, too good to be true and all :rolleyes:

)

Well that is exactly what is happening, I have my salary going into my new account \o/, of course they want that :mad:

, but no direct debits or anything from my previous bank.

Ok, finally after waiting for some news on why my direct debits havnt been transferred I got a letter 3 weeks ago saying that they have wrong details from my current (barclays) account , account number was wrong.

So now, basically i have DD coming out of my account (barclays) with no money going in there!! - already went overdrawn be cause if this, had to top it up with my savings ffs... (what a mess). They told me I cant use my Halifax account until everything is sorted... :confused:

As for my new Halifax account, I phoned up them earlier, 9.30am in fact and the girl said "im sorry, i dont deal with your exact enquiry" , "can i take your name & number" "someone will give you a ring soon she said"

......still waiting.

Suggestions, Is it a lengthy process? Are they just not doing anything? Are they testing my patience! Cause the bloody well are!

/sigh :mad:

TinkerBell · 19 Apr 2006 at 14:09

I am with halifax and havent had any problems. Have you been into have a talk with them?

Ukadder · 19 Apr 2006 at 14:26

Had a few problems with them while I was at uni, main one I remember was going over my limit once (fair play my fault) but for some reason because of that I couldn't change my account into a student account for another 6months, which in turn ment I would get a bigger charge if I went over my limit again AND I couldn't get a student overdraft.

I would say go into the bank and talk to them in person, can't see how they can say "you can't use your account till it's sorted" it's your money! They seemed a lot more helpful in my local branch than on the phone.

Bar · 19 Apr 2006 at 15:21

Current account transfers are an automated process. It can only fall down for a certain number of reasons.

If you provided the wrong account number you have to accept some responsibility.

The fact that they did not advise you is not a good sign.

Write a letter to James Crosby asking him to look into the matter and resolve it for you. Should get things moving faster and some compensation for you.

Kiyoshi · 19 Apr 2006 at 16:37

I have had nothing but problems with Halifax recently trying to set up an ISA for this year. I had problems with another ISA the previous year, still 'awaiting details'. The money comes out of my account but doesn't appear in the ISA account. We completed forms and spoke to somebody in their call centre to buy 4 ISA's in the family, everything done at the same time. 3 ISA's end up working, 1 still shows as 'awaiting details' even though they were all bought together.

That was last year, this year the exact same thing happened. It gets very frustrating, I don't have time to spend 30 minutes+ (I hung up in the end) on hold waiting to speak to somebody who can help me. This was after asking to be put through to somebody else, because I honestly could not understand a single word with this person's accent.

I haven't had any problems with them in the however many years I've banked with them, up until now with the ISA fiasco. It makes me wonder if it's even worth the efforta.

VeNT · 19 Apr 2006 at 16:41

there is another way.

Carlos_S · 19 Apr 2006 at 16:50

Be a high rate saver! lalalalala

Halifax new ad = class

VeNT · 19 Apr 2006 at 16:54

Carlos_S said:
Be a high rate saver! lalalalala

Halifax new ad = class

thats one of the reasons that I DON'T use halifax
tbh maybe if we stop using them they will go out of business and therfore stop their stupid ads

stoofa · 19 Apr 2006 at 18:04

The ads are working exactly how they are supposed to.
Everyone remembers them and even if they annoy you you've still got them in your head.

I have my mortgage with Halifax and also a current account for convenience if I want to make over-payments etc.
Maybe it is just the fact I potentially have a long term relationship with them, however in all my dealings they have always gone that extra mile to make sure I've been happy with the service.

Kitchster_uk · 19 Apr 2006 at 18:11

People expect too much of Halifax. They're only really playing at being a bank - they don't even have a bank giro credit licence. As stated previously, it's an automated process and really shouldn't take longer than 10 working days.