I have been with sky fiber for 2 years now and its been a bit of a hit and miss affair but generally good when sorting issues out. I have been synced between 34mbp & 36mbp for 2 years but as of 2 weeks ago my noise margin dropped from 6.7db down to 1db, decided to do a reboot of the router and it synced at 24mbp.
I contacted sky and they got OR out but they failed to appear on the first visit & sky said they had fixed the issue! sadly not as when the second engineer came they said no one had been allocated to the job. Anyway he spent about an hr testing the line and replaced the master for a new 5c from a MK2 plate & still the same, showed the engineer a copy of my sync speed from a screen capture and he said it maybe the port or someone had swapped my line. He suggested I ring sky and get an SFI so I did and yet another line engineer comes out & says the same as the first.
So after the second visit I ring sky & I get told to go through all the usual test the rubbish of do a test socket test & they said it could be the router. After a bit of your router is out of warranty so you have to buy a new one at a cost of £45 I said no way when its not the router so the next suggestion was ask a friend to borrow theirs!!! I cant believe that was the suggestion but as I know its not the router I went ahead and borrowed a friends & it synced at less so I rang them to discuss things further.
I was again asked to do a test socket test and I refused saying why bother when its been done and a second router has been tested. After much discussion I decided I would just do it to prove it wasnt the router or new face plate. We had a bit of stale mate as he wanted me to buy a new router which I said sadly I'm not prepared to have this and want an SFI out & he went away and booked one.
What do you think my chances are at getting my sync speed back? as I am far from happy at losing 12mbp and being told that is acceptably by a sky tech support agent and an OR engineer without a proper reason for the drop.
I contacted sky and they got OR out but they failed to appear on the first visit & sky said they had fixed the issue! sadly not as when the second engineer came they said no one had been allocated to the job. Anyway he spent about an hr testing the line and replaced the master for a new 5c from a MK2 plate & still the same, showed the engineer a copy of my sync speed from a screen capture and he said it maybe the port or someone had swapped my line. He suggested I ring sky and get an SFI so I did and yet another line engineer comes out & says the same as the first.
So after the second visit I ring sky & I get told to go through all the usual test the rubbish of do a test socket test & they said it could be the router. After a bit of your router is out of warranty so you have to buy a new one at a cost of £45 I said no way when its not the router so the next suggestion was ask a friend to borrow theirs!!! I cant believe that was the suggestion but as I know its not the router I went ahead and borrowed a friends & it synced at less so I rang them to discuss things further.
I was again asked to do a test socket test and I refused saying why bother when its been done and a second router has been tested. After much discussion I decided I would just do it to prove it wasnt the router or new face plate. We had a bit of stale mate as he wanted me to buy a new router which I said sadly I'm not prepared to have this and want an SFI out & he went away and booked one.
What do you think my chances are at getting my sync speed back? as I am far from happy at losing 12mbp and being told that is acceptably by a sky tech support agent and an OR engineer without a proper reason for the drop.
will get fixed soon hopefully.