Lost 12mbp off my sync and openreach find no fault

Yes and the JDSU are configured to only show a fault if its already quite bad. Read a few reports on the net about engineers who show up, JDSU passes, then to investigate further and find a fault.

This is what happens when the likes of ofcom push openreach's share of line rental down every passing year, they have reduction in revenue, and something has to give I guess.

We also now have the new handback threshold's which are set lower than the bottom end of estimated speed's another metric designed to reduce what openreach consider a unsatisfactory service.
 
Openreach's revenue from line rental has only dropped a very small amount over the past few years while providers are using yearly rises to offset cheap broadband deals.
 
Ok openreach and their usual lies never rang me within 48hrs as promised so I rang sky to be informed they allegedly spoke to me. Anyway they are comming tomorrow after 13:00, good job I will be back from work by then. I do hope I get my speed back or atleast 10mbps of it back. I am hoping for a line swap and port move and maybe a check up the pole incase an idiot has done something
 
MissChief said:
Openreach's revenue from line rental has only dropped a very small amount over the past few years while providers are using yearly rises to offset cheap broadband deals.
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You not taking into account inflation.

Sky and co have almost doubled line rental costs to end users, whilst openreach have been forced by ofcom to lower their revenue, taking inflation into account its quite a drop for them.

Look at BDUK areas to see what happens when openreach have more revenue, much more money per end user due to subsidies and they have actively deployed only hauwei cabinets as well as vectoring, also more recently long range VDSL as well.

Sky is my isp by the way, there is things I like about them, but I think the deal openreach have got from ofcom is very poor. Also sky blocked openreach's proposal of allowing end users to talk directly to openreach, which I was pretty annoyed about. Meaning end users like the OP are relying on the middle man aka sky, talktalk etc. to not play chinese whispers.
 
I have many customer anecdotes from engineers telling customers that 'you wouldn't have this trouble with BT' and 'Sky are awful for sending us out when there's nothing wrong' and 'your filter is faulty, sky should have picked this up' when the customer tells us they've changed the filter either when they haven't or it's a donkey's years old filter from 2007 and many other criticisms of us and other ISP's. Many Openreach engineers are part of BT's Sharesave too so obviously will recommend they join BT or criticise other ISP's.

Personally I'd love customers being able to speak to Openreach directly, as long as they can be fair and neutral which I doubt they could or would be.
 
MissChief said:
I have many customer anecdotes from engineers telling customers that 'you wouldn't have this trouble with BT' and 'Sky are awful for sending us out when there's nothing wrong' and 'your filter is faulty, sky should have picked this up' when the customer tells us they've changed the filter either when they haven't or it's a donkey's years old filter from 2007 and many other criticisms of us and other ISP's. Many Openreach engineers are part of BT's Sharesave too so obviously will recommend they join BT or criticise other ISP's.

Personally I'd love customers being able to speak to Openreach directly, as long as they can be fair and neutral which I doubt they could or would be.
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yes engineers are known for saying porkies.

But isps are also known for playing chinese whispers which is why they blocked consumers dealing with openreach direct, that way isps can manage the messages fed between end user and openreach to their own liking.

however the engineers are not saying complete porkies in that case, BT can and do send out higher tiered engineers such as speed boost engineers. Also a BT customer can get the BT executive team involved, and that team has a lot of sway on openreach I guess with it all been part of the BT group.
 
Oh just an update, engineer 5 was a line engineer! and to make it worse it was the engineer that visited on the 29th. I've had enough of the way openreach go on as the right engineer was booked.
 
tipsy said:
Oh just an update, engineer 5 was a line engineer! and to make it worse it was the engineer that visited on the 29th. I've had enough of the way openreach go on as the right engineer was booked.
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Trust message me your details and I'll get someone to look at the fault and see what was booked.
 
GRRRRRR Openidiots failed to turn up for my appointment today and stated they had spoken to me to reshedule the appointment for tomorrow! nope no call to me so thats amusing. Getting sky back on their case as 5 visits and not one fiber engineer each time and a failed visit today is annoying at the least, gonna have to rebook for next week now. So another week with low speed and heavy packet loss and high pings. Jesus ADSL was better for ping times, pinging at 40ms and used to be 12ms. ADSL was pinging to uk steam servers at 18ms.
 
Engineer came when I was out, must have been to the cab first and done a dlm reset! back at 24mbps again so nothing fixed. Getting sick of openidiots now, Sky have tried to ring me to get in touch asap but they know I'm at work as I told them yesterday :( will get fixed soon hopefully.
 
a dlm reset is pointless if the fault hasn't been found in fact it can mask the issue. The engineer needs to cut you at the pcp and test backwards towards the nte. If no fault is found then its a port issue.
And Misschief we r not allowed to tell anyone who to go with, I always say whoever you can get the best deal from as its all the same network.
 
MissChief said:
It's pretty common knowledge by now I'd have thought?
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We still get the occasional new member ;) and the site is crawled by google so all sorts of people read it and while the regulars here can take your post with the necessary pinch of salt plenty of people won't know your connection!
 
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