Lost wanadoo connection

[Diss]

Hi

A friend has a Wanadoo livebox for her broadband connection. Today when she started her PC it would not connect to the internet. Both the network and internet icons show its connected though - very odd. I am feeling i am missing something obvious here - any suggestions?

thanks

Diss

 

[shine]

Try restarting the router.

 

[Diss]

turned it on and off from the mains - no change

diss