LOTR Blu ray Trilogy (Set) problem

Alpherah · 8 Feb 2011 at 22:24

GF got me this for xmas and only just got round to watching em, anyway ..
On Fellowship of the ring, all footage after Chapter 15 is un-watchable .. it skips over and over, audio is scrambled etc.

All other films play fine in the player, was wondering if anyone else has experienced this?
Company named after something children do are refusing refund because its tested and "works" even though it doesnt on either my blu ray or a friends PS3.

Is there someone else i could go to? i know in the past Universal etc have swapped dodgy disks out..

OzyOly · 8 Feb 2011 at 23:21

Alpherah said:
GF got me this for xmas and only just got round to watching em, anyway ..
On Fellowship of the ring, all footage after Chapter 15 is un-watchable .. it skips over and over, audio is scrambled etc.

All other films play fine in the player, was wondering if anyone else has experienced this?
Company named after something children do are refusing refund because its tested and "works" even though it doesnt on either my blu ray or a friends PS3.

Is there someone else i could go to? i know in the past Universal etc have swapped dodgy disks out..

If the bluray player is up to date and so is the PS3, how did they get the disc to play for them? Sounds like a dodgy dodgy disc, but it is sods law that it works for them and not you.

Alpherah · 9 Feb 2011 at 08:19

All up to date firmware wise.
Im almost certain they just play scene 1 . wait for 20 seconds and go "yup, works" and send it back.

TFleming · 9 Feb 2011 at 11:55

Alpherah said:
All up to date firmware wise.
Im almost certain they just play scene 1 . wait for 20 seconds and go "yup, works" and send it back.

That's what I thinking.

Quint · 9 Feb 2011 at 13:12

Perhaps go to the distrubuter/New Line Cinema? Drop them an e-mail?

kefkef · 9 Feb 2011 at 19:12

Not quite the same problem, but the same company. I was bought 24 Season 1 for Xmas and didnt get around to opening it for about a month. It had two Disc 2's and no Disc 1. They refused to refund or exchange and told me to speak to the distibutor. They wanted me to send the boxset back to them in America recorded delivery so they could exchange it. The postage was worth more than the boxset. Ended up downloading a copy of disc 1 and burnt it, my reasoning being that i own the original so am allowed to use a copy.

Have you got anywhere else you could borrow another disc from? Either that or buy another copy from there through a mate, swap the discs and just return it under DSR?

Pestilence · 9 Feb 2011 at 20:38

Made me paranoid. I bought it from Play not long ago and haven't gotten round to watching any of them yet. Will give it a try shortly.

Greenlizard0 · 9 Feb 2011 at 20:43

Ah you can't return it now can you? It's such a pita sometimes but is why I order from Amazon. They have a comparably long return time (90 days?).

Alpherah · 10 Feb 2011 at 15:07

Rodneypooleg said:
Perhaps go to the distrubuter/New Line Cinema? Drop them an e-mail?

Update! I did this, and got a reply.
They'r sending me a replacement, woop.

They said that they have this from Play all the time, because play (in their oppinion) dont actually test returns properly, and then sell them on again .. leaving falty disks in circulation.

Anyway, its sorted now

good times.

Egon · 10 Feb 2011 at 15:13

Alpherah said:
Update! I did this, and got a reply.
They'r sending me a replacement, woop.

They said that they have this from Play all the time, because play (in their oppinion) dont actually test returns properly, and then sell them on again .. leaving falty disks in circulation.

Anyway, its sorted now good times.

Awesome - send this reply to play and tell them they've lost a customer.

Quint · 10 Feb 2011 at 19:06

Nice one!

Simi · 10 Feb 2011 at 19:12

Egon said:
Awesome - send this reply to play and tell them they've lost a customer.

I would definitely do this if I were the OP.

Vanquish-Storm · 10 Feb 2011 at 19:34

Alpherah said:
Update! I did this, and got a reply.
They'r sending me a replacement, woop.

They said that they have this from Play all the time, because play (in their oppinion) dont actually test returns properly, and then sell them on again .. leaving falty disks in circulation.

Anyway, its sorted now good times.

How did you contact them? Ive just found i have this same problem

Did you show them what play said? Would i have to go through the hassle of contacting play?

Alpherah · 11 Feb 2011 at 08:54

http://www.newline.com/faq.html

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I would assume you would have to go through play first, could be wrong though.