M1330 Freezing issue

Ironic Namesake

Ironic Namesake

Ironic Namesake

Soldato
Joined
18 Oct 2002
Posts
7,043
Location
Kuala Lumpur, Malaysia
Had a few lock ups recently, Dell customer service was convinced it was because latest drivers etc. not installed.

Today locked up again and managed to take a picture in time on my phone fortunately !

Anyone had anything like this happen to theirs?

 
Not had any problems with mine.
It looks like a Graphics card failure to me and I have read that the 8400GS M is prone to failure. Do you have onboard graphics or the 8400GS?
 
It does look like a faulty graphics chip, try running some 3d benchmark program on it to see if it fails again. I don't think the original drivers out the box are ment to do that, is that what Dell are suggesting :rolleyes:
 
When I was trying to explain the problem to Dell they said it was because I wasn't using latest drivers / didn't have chipset drivers installed.

Took the picture and wanted to e-mail it to the support guy but he didn't have e-mail :p so I started a screen sharing session with him and showed him that.

Also had me connect to external display , I made it crash using 3DMark (sometimes 3D Mark runs, sometimese will freeze with lines and crash straight away!)

I have an engineer popping around on Monday who will replace the motherboard - also getting a new LCD as I have backlight bleeding on the edges when on high brightness.

May as well make use of the support - my warranty was going to be over in a few weeks !
 
Ok hopefully all will be repaired, let us know how you get on.
You say thwey are replacing the Motherboard, Do you have onboard graphics then and not the 8400GS?
 
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