MAC code
- Thread starter Ske
- Start date
Who wants to take a stab at this?
Just got off the phone with Ofcom. Great help – put my mind at rest (for my mother’s sake). Anyway, here’s the story:
The old budge decided to take up this offer on 512k ADSL through a local company – this is going back at least 5 years ago, if not more. There weren’t any problems until recently where she’s been approached by Sky to upgrade her TV package and also look at sorting out her internet. She hasn’t accessed the internet in a very, very long time. She opted for the package Sky recommended but the advisor stopped and said “there’s already a service on this line” to which my mother replied “I haven’t paid them in over 5 years”. Yeah, so… Spoke to Ofcom who confirmed the said company wouldn’t be able to backdate bills passed 4 months (big relief for her).
Mum finally remembered the name of the company “DesignServe”. Tried to contact them through their website; contact form doesn’t work and neither does the telephone number. She’s adamant in seeing Tiscali’s name branded across the original welcome letters, so I called TalkTalk (formerly Tiscali). No recollection of either us but I’m wondering, why would they? Surely they’d have DesignServe as a listed customer, not us? I searched DesignServe on Companies House but nothing came up. There are a few variations of Design Serve, but nothing that matches it exactly.
I'm ******* stumped. Any ideas lads? Would really appreciate any sort of help with this – mum’s expecting a bill to fall at her doorstep for 5 year’s worth of ADSL she hasn’t used or paid for!
Just got off the phone with Ofcom. Great help – put my mind at rest (for my mother’s sake). Anyway, here’s the story:
The old budge decided to take up this offer on 512k ADSL through a local company – this is going back at least 5 years ago, if not more. There weren’t any problems until recently where she’s been approached by Sky to upgrade her TV package and also look at sorting out her internet. She hasn’t accessed the internet in a very, very long time. She opted for the package Sky recommended but the advisor stopped and said “there’s already a service on this line” to which my mother replied “I haven’t paid them in over 5 years”. Yeah, so… Spoke to Ofcom who confirmed the said company wouldn’t be able to backdate bills passed 4 months (big relief for her).
Mum finally remembered the name of the company “DesignServe”. Tried to contact them through their website; contact form doesn’t work and neither does the telephone number. She’s adamant in seeing Tiscali’s name branded across the original welcome letters, so I called TalkTalk (formerly Tiscali). No recollection of either us but I’m wondering, why would they? Surely they’d have DesignServe as a listed customer, not us? I searched DesignServe on Companies House but nothing came up. There are a few variations of Design Serve, but nothing that matches it exactly.
I'm ******* stumped. Any ideas lads? Would really appreciate any sort of help with this – mum’s expecting a bill to fall at her doorstep for 5 year’s worth of ADSL she hasn’t used or paid for!
Last edited:
Associate
- Joined
- 13 Aug 2010
- Posts
- 397
if you ring sky talk and bb provisioning department they will be able to check the line using a program called tags on the line checker. this will give you the exact company who holds the tags on that line and a telephone number to contact them. should be about a 5-10 minute call to get this info.
If you want to change provider for your phone service I'd recommend NOT cancelling your line with the current provider. if you do this the line will become inactive and you'll need to wait approx two weeks for it to go active and will often need to pay an activation fee.
instead approach your new provider and ask them to take over the talk services and supply the telephone number.
instead approach your new provider and ask them to take over the talk services and supply the telephone number.
Sky and BT have both said "we need the MAC code". I've tried to explain on numerous occassions that 1 doesn't "exist" - it probably does but I can't see how I'm going to get it. Still no e-mail/telephone call from TalkTalk but there's still a few hours left in the 24 hours the dude gave me yesterday... I'm not confident 
If you do actually gain the MAC code, then all you have to do is provide this to Sky when registering and they will do the rest of the work - which includes contacting this non-existent company and ceasing them from providing your mother's phone line/broadband.
Sky will then take full control of it via BT of course.
Sky will then take full control of it via BT of course.
The issue is that the original company is unresponsive though.
I think a cease and reprovide is the only option.