MAC retrieval time

eLbot

eLbot

eLbot

Associate
Joined
15 Aug 2003
Posts
749
Hi guys I’m currently trying to migrate away from Eclipse to Zen and feel that Customer services aren’t giving me the full story. I put in my request Sunday and first point of contact was 11:58 on Monday saying they would alert the migration team.

At 9:59 on the Wednesday I received a request for my details (which they have on record?) and was then queried about my new provider and why I was moving, on what tier and how much I would be spending with them. No doubt so they could construct a sales pitch and try and convince me to stay with them. I replied with the requested information within one hour but have since heard nothing from them online. I called yesterday and they assured me it would be done later that day. It wasn’t and there is only one hour left of their working day, should I call again?

Am I being unreasonable to think they can produce a MAC in 5 working days?

Edit: Went ahead and called them to be told “We have reached our MAC quota for this month and cannot issue anymore until next month” surely that’s an internal thing rather than an actual limitation? They’re messing me about :mad:  Or is there such a thing and so many Eclipse customers are angry that they are literally inundated with requests?
 
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Bobbler said:
Thats pure bull TBH. They HAVE to give you the code, maybe if they dont want to they shouldnt have signed up to the voluntary code of practise from Ofcom?

http://www.ofcom.org.uk/advice/codes/bbm_cop/
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They dont HAVE to give it you, they volunteer it. Thats the prob at the moment and its the reason the rules are chaning in Feb next year. At the moment they are under no obligation to give it out.

EDIT: See http://www.thinkbroadband.com/news/2918-ofcom-waves-big-stick-on-migration-problems.html for more info.
 
Immulsifier said:
They dont HAVE to give it you, they volunteer it. Thats the prob at the moment and its the reason the rules are chaning in Feb next year. At the moment they are under no obligation to give it out.

EDIT: See http://www.thinkbroadband.com/news/2918-ofcom-waves-big-stick-on-migration-problems.html for more info.
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Eclipse are bloody useless since Kingston (who are equally as much use as boobs on fish) took over.
So they sign up to abide by a code of practice then dont bother abiding by it? Makes perfect sense that :rolleyes:
The signing up was voluntary for them, not the choice to abide by it after they have signed up. They need to withdraw their acceptance via Ofcom, not when they just dont feel like doing anything on a POETS day.
I suggest complaining to Ofcom personally as it makes a complete mockery of the whole thing
 
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Bobbler said:
So they sign up to abide by a code of practice then dont bother abiding by it? Makes perfect sense that :rolleyes:
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When the only enforcement is removal from the list, there's no real inducement to comply.
 
eLbot said:
Edit: Went ahead and called them to be told “We have reached our MAC quota for this month and cannot issue anymore until next month”
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Ive never heard of that before. why should a customer be penalised if they have reached their quota. surely if they are reaching their quota too many people are leaving which cant be a good sign.
 
Hi

If the broadband is via the BT network and not via LLU then there is no quota applied by BT on generating MAC's and the limitation is one of there own. Give them a ring and ask the agent to go into to ECO and manually generate the MAC for you. If the agent has access to ECO they can generate the MAC in a matter of seconds.
 
you can call BT and have them disconnected for you and provided a MAC code if the supplier won't play ball.

Just a thought on this, if you take out broadband and once your 12month contract is over you want to leave, what optoins do you have (other than getting BT to do it) if the supplier refuses to give a MAC code - can you never have broardband again?

Personally i'm not impressed with broadband over a phone line, it just adds extra cost for no benefit.
 
AFAIK BT aren't dishing out MAC keys unless there's a major issue with your ISP (ie they go bust)

englishpremier said:
Just a thought on this, if you take out broadband and once your 12month contract is over you want to leave, what optoins do you have (other than getting BT to do it) if the supplier refuses to give a MAC code - can you never have broardband again?
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Cease and reprovide...

Personally i'm not impressed with broadband over a phone line, it just adds extra cost for no benefit.
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How the hell do you work that out?
 
tolien said:
How the hell do you work that out?
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As you need pay a phone line subscription ontop of your individual broadband sub. for eample my house (not by my choice) uses a BT land line £12 or so plus then pipex broadband at £25. I could get the same broadband package through cable and it would come to £25 full stop, since we wouldn't need a phone line. Anyway tats not important.
 
There are ISPs that do WLR in with the ADSL service.

englishpremier said:
As you need pay a phone line subscription ontop of your individual broadband sub.
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It isn't a technical requirement...
 
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It means you don't need a voice service for ADSL to work.

BigBoy said:
i can get dsl without a phone line subscription?
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Not on a BT line, where the voice and/or ADSL service are via BT Group (including Wholesale Line Rental). Nothing stopping one of the fully unbundled LLUers (eg Bulldog) doing it.
 
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