MacAdmin UK
- Thread starter slinxy
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Soldato
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- 3 Jun 2005
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If works paying then it can be an alright few days and you may find it useful.This might be useful, just inherited an estate of macs and know very little about managing the things
Kandji support have been mostly teaching me on chat!
But i do wish Microsoft had a bigger presence especially from their Mac Office/MS365 team as they've removed everyone from the MacAdmins slack (https://www.macadmins.org; worth joining) and it's difficult to get any useful info out of them unless your a big enterprise org that throws money at them.
Daz will as he's presenting.. I think James will be there too.... I think there is a Kandji cert course now, not sure how good it is as I'm firmly in the jamf world.This might be useful, just inherited an estate of macs and know very little about managing the things
Kandji support have been mostly teaching me on chat!
We have a weekly meeting with them.. when we tell them to jump, they tend to ask how high...
shame that their front line support has been 3rd party out, it's hardly worth raising a ticket now a days even with enterprise level support. Hence why we have a weekly meeting setup.
Soldato
- Joined
- 3 Jun 2005
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- 3,386
- Location
- The South
That's were the likes of Paul Bowden and a few others in the Slack were extremely useful as they would happily provide information on (Office) issues or help with tickets and save days of headbanging when that type of support isn't readily available to us lowly SMB's/business users.We have a weekly meeting with them.. when we tell them to jump, they tend to ask how high...
shame that their front line support has been 3rd party out, it's hardly worth raising a ticket now a days even with enterprise level support. Hence why we have a weekly meeting setup.
Just a shame MS doesn't appear to see any worth in that Slack now unfortunately.
I can see the value of it… I know my colleagues are very active on slack, I just never got into it. It’s great for open source feedback and support..
I can really understand why any company wouldn’t want employees on there in a professional capacity. I spend a large amount of my time ignoring teams messages or telling people how to get support that they need. As a company you really shouldn’t need you head of department fielding support queries from the general public.
When we escalate.. we make sure that we have tried the normal routine first.. I.e. raised a ticket to ms, spoken to the internal SMEs, the M365 department. The we come armed with all the rubbish information that we been given.
A lot of the Microsoft issues we have shouldn’t even be supported by us but the AD, IAM, M365.. or that products support team. I know not many enterprises let alone companies have such large IT departments.. and if they do they try to palm it off because “it’s a Mac” to the people who deal with “Apples”. But the Apple SMEs shouldn’t really need to be telling the Azure or M365 team to flip settings in the portal that they manage.. that’s their job and if they don’t know how to do it… well they the ones that should be reaching out to the vendor.