Macbook discoloration

shifty_uk · 31 Mar 2008 at 19:49

Yes, I have one of the first Macbooks and no I didn't send it back upon realizing it was becoming discolored. Now, my warranty has completely ran out and it's finally starting to bug me.

I've read about this Mr Clean Magic Eraser but can't seem to find any of the stuff in the UK. I'm not really sure if it would help my problem though.

Is there anyway I could pay Apple to replace my keyboard covering with the new version that doesn't discolor? If so, how much is this likely to set me back?

Thanks.

[edit]I've just found some of this JML stuff, it looks and sounds the same as the Mr. Clean stuff?

LordSplodge · 31 Mar 2008 at 19:56

shifty_uk said:
[edit]I've just found some of this JML stuff, it looks and sounds the same as the Mr. Clean stuff?

The JML stuff is the same.

However, the problem is a known flaw and it was probably starting to discolour before the warranty expired.

I'd be one the phone politely demanding they fix the problem. It is not acceptable on a laptop that costs as much as a MacBook.

shifty_uk · 31 Mar 2008 at 20:08

It actually became discolored within the first month of having it. However, it's not extremely prominent but still noticeable. I had earlier problems with the macbook booting up and also with the display so didn't want to send it back or report another problem. Couldn't be bothered being without it for a few weeks.

I doubt they'd replace it without the warranty or applecare.

Does anyone know if the JML stuff works?

LordSplodge · 31 Mar 2008 at 21:14

shifty_uk said:
I doubt they'd replace it without the warranty or applecare.

Does anyone know if the JML stuff works?

I am not sure if the JML stuff would work, but what have you to lose in trying?

Also seeing as it is a known fault with the early MacBooks I would consider pushing Apple for a repair.

GSXRMovistar · 1 Apr 2008 at 15:15

Go to your local apple store/vendor with your MacBook and ask them if it is expected/acceptable for MacBooks to discolour even outside of warranty period. If they say no then ask for a replacement, if they say yes, get it in writing and then escalate the issue with Apple customer services stating that you will be forwarding this written confirmation to numerous consumer review groups. They will soon sort you out with something.