Macbook Pro crashing when connecting to external displays

Pocket10s · 27 May 2023 at 14:34

Hi all,

I have a Macbook Pro (i5 version with the stupid interactive F-row) connected to two monitors:

- A 4K Dell 32inch display
- A 1440p secondary monitor

Now when I'm done with work and put it to sleep, it wont wake back up, then it will crash and I have to disconnect everything and restart the macbook.

I got a error upon boot that says WindowServer crash unexpectdly and it says: the crashed que is - Dispatch queue: com.apole.main-thread

Can anyone help me out? I really don't get whats going wrong, this happened all of a sudden.

Cromulent · 27 May 2023 at 15:34

Pocket10s said:
Hi all,

I have a Macbook Pro (i5 version with the stupid interactive F-row) connected to two monitors:

- A 4K Dell 32inch display
- A 1440p secondary monitor

Now when I'm done with work and put it to sleep, it wont wake back up, then it will crash and I have to disconnect everything and restart the macbook.

I got a error upon boot that says WindowServer crash unexpectdly and it says: the crashed que is - Dispatch queue: com.apole.main-thread

Can anyone help me out? I really don't get whats going wrong, this happened all of a sudden.

Are you running the latest version of macOS? I had some monitor problems that were fixed in 13.4.

Pocket10s · 28 May 2023 at 12:59

Cromulent said:
Are you running the latest version of macOS? I had some monitor problems that were fixed in 13.4.

Hmm, I tried to update to Ventura, but I keep getting the "the available software updates have changed" error. Really frustrating.

MrRockliffe · 28 May 2023 at 15:44

I have this issue with certain monitors too on my work 16 inch MacBook Pro.

Upon waking the screen from sleep, if the laptop is connected to the display via USB C, I get a black screen. I have to force a restart.

So now, I unplug the laptop from the display before letting it go to sleep.

visibleman · 28 May 2023 at 17:31

Pocket10s said:
Hmm, I tried to update to Ventura, but I keep getting the "the available software updates have changed" error. Really frustrating.

Re. updating MacOS, make sure you have enough disk space available (near 20GB+), plugged into the charger and then in Terminal, try the following to install all updates -

Code:

sudo softwareupdate -ia;sudo reboot

If updates are found, then it will download, install and then it'll reboot the Mac.