MacBook Pro repair advice (Wipe Machine?)

Nitefly

Nitefly

Nitefly

Man of Honour
Joined
24 Sep 2005
Posts
36,876
Hello

I have a 2016 MacBook Pro and I've never been too fond of it. It's recently developed a hardware fault where the screen dies if you open on the display. I'm currently using an external monitor but it's really annoying so I booked a Genius Bar appointment to find out what the repair cost is.

In current times, it seems it's just a 'drop off' service, which is understandable but a bit rubbish. My options are basically repair the MacBook or get a new portable device.

So my questions:

Before I take the MacBook in, should I completely wipe the Mac?

Is it even worth the bother? If they are about to charge me £500 to just get the screen working I anticipate I'm better off just buying something new.

Cheers.
 
I wouldn’t wipe it, set up a new user account called Apple and give them the password then delete that account once it’s fixed.
 
Azza said:
@Nitefly how did this go in the end?
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They repaired the screen for free. I also got them to repair the keyboard which has sticky / broken keys, although it was a bit annoying as they were supposed to be doing both at the same time and forgot to do the latter so I had to send it off again. It took about 10 days each time I sent it off.

But yes, ended up with a brand new (old model) MacBook essentially, so a good result.
 
Spleen Sauce said:
Good result in the end then. You might pay a bit of a premium for Apple products but the after-care service has always been top-notch for me.
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He only got a free repair though because they identified a manufacturing defect :confused:

I’ve been to the Apple store a few times and wouldn’t say their service is extraordinary.

I’ve had my fair share of good and (really quite) bad service.


Glad you got it sorted OP - free repair is a result!
 
MrRockliffe said:
He only got a free repair though because they identified a manufacturing defect :confused:

I’ve been to the Apple store a few times and wouldn’t say their service is extraordinary.

I’ve had my fair share of good and (really quite) bad service.


Glad you got it sorted OP - free repair is a result!
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To be fair, defects which tend to develop after 12 months don’t tend to get covered by many companies. Apple are quite unique in that.
 
Gigabit said:
If you bought it from Apple and say you're covered under Consumer Law, they'll repair it pretty much indefinitely.

Three repairs and they'll replace it too.
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Not strictly true - far more lenient then other companies but not as simple as you make it out to be at all lol
 
Alpherah said:
To be fair, defects which tend to develop after 12 months don’t tend to get covered by many companies. Apple are quite unique in that.
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Im not saying they tend to, but rather they should.

One off issues are just that, but a manufacturing defect causing multiple consumers to face a similar issue (eg the keyboard) should be repaired :-)

Don’t get me wrong, though, it’s good they’re proactive about it, rather than just trying to brush it under the carpet.
 
Gigabit said:
The policy admittedly might have changed very recently but it was certainly the case until very recently that three repairs would make you eligible for a replacement device. Having AppleCare helped although I had a replacement via consumer law
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Oh, CRU rules are still the same, but CL claims were tightened to be more in line with the law and less lenient
 
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