Macbook Pro Screen

Jimbeam3678

Jimbeam3678

Jimbeam3678

Soldato
Joined
8 Dec 2002
Posts
22,290
Location
North Yorkshire
I've got a MacBook Pro 13" Late 2015 and the bezel has what look likes grease around the edges even though it isn't. It look like the glue has maybe peeled away. I have AppleCare to cover this I would assume, however this is where it gets complicated.

I took my charge out of bag and the plug landed right on the Apple Icon on the bag of the screen and smashed the plastic. The screen is OK apart from a very feint mark which is only visible on what backgrounds on the screen. Is this likely to be due to light being able to escape from the back of the screen and therefore giving the imperfection ?

Finally what's the likely outcome with Apple ? Would they have to replace the entire screen to fix the black bezel issue which would then fix the back of the screen ? Or will they be likely to charge me for it and if so how much is it likely to be ?

<IMG SRC="http://imgur.com/a/Ufyim>
 
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rotor said:
The issue with the front of the screen is a known issue, and Apple will replace the screen. Just take it in and explain that the screen has been like that for months, and that you only did the Apple logo thing a few days ago.
Click to expand...

Thanks for the quick response , is there a known "Key phrase or name " to use for this issue ? Or is it generally better to play the dumb/vague card?
 
That's what I thought I have another year left on my AppleCare warranty so should be fine. Booked an appointment at my local Stormfront shop and see how I get on.

Thanks again
 
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Went Stormfront , total waste of time. Told me it would be £50 to send over if though it was in warranty. Then proceeded to tell me the screen isn't covered because of the cracked Apple logo, I said repair the Apple logo then fix the screen. They then told me they had no screens until September:o.

To be quite frank their knowledge was shocking and constantly had to ring another branch. This was the manager as well :(

Off to the Official Apple store I go on Thursday, got a genius appointment booked for late evening. Pain in the bum but hopefully get it fixed under warranty or at least get some answers/options.

Lesson to be learnt Stormfront are useless for support and not much better for selling either.
 
Ah well learnt something new today then! Wasted 10 minutes of my life! But seriously their knowledge before I'd even taken my Mac out of its case was shocking. I guess premium reseller is by name only!

I'll report back after Thursday's visit to Apple.
 
Feek said:
Unless you have an inside contact you can talk to first in order to get everything organised, none of these authorised third party places are any good for repairs. I'd always go directly to Apple.
Click to expand...

Ideally I would have gone straight to Apple but it's a 45 minute train ride and the earliest appointment was Thursday. Still lesson learnt for the future ..
 
Just got back from the Apple store, pleased to say they are repairing no questions asked. They said it should be ready to pick up tomorrow. Very and relived as it was going to cost £400 for a new screen!
 
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