Making a complaint, what should I expect?

Sigh, I guess using compensation was the wrong word to use in my OP as I have come across as though I want a free cuddly toy or something. As I have mentioned in some of my replies, I simply wanted to see if I can 'complain' to get them to make the delivery better suited. I am not moaning just for the sake of it and have not once said I want something other than a better delivery.

Shimmyhill: If I make a mistake at work that involves a customer, I would (and have done in the past) go out of my way to fix that? Wouldn't you?? :)
 
estebanrey said:
It's not unreasonable to ask for a 1 hour time frame, or that delivery companies should be able to provide one (although most don't) even if it's the day before (they must have finalised their rounds list by then) but it would be unreasonable to expect to choose one. If customers picked their own time slots the delivery round would be totally inefficient and there'd be driving all over the place and their delivery rate would drop massively.

I'd suspect most delivery companies don't like giving times because of the nature of traffic, break downs, ad-hearing the various enforced breaks on drivers directed by the EU etc.
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Now this does make sense. Such a shame you posted a silly picture after it lol :P
 
alangelluk said:
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You stated (before your edit) that you wanted compensation. Everyone comments on how that's not a reasonable situation to claim compensation, you now change your tact.....

A Reseller will only have certain control over the courier company they use with reference to deliveries. An agreement will be in place to protect both companies with reference to missing or late deliveries. However this takes time to investigate and resolve. Of course the reseller could threaten changing logistics providers in an attempt to get better overall service for thier customers, however for a case like this neither company will actually "care" that much and in most cases nothing can be done to ensure a quicker than normal delivery.

However the above said I am sticking by my original statement, regardless of your edit. Be patient, wait for the phone and get over it. If taking time off work is an issue for you maybe do your personal shopping at the weekend like most people.
 
No, I have not changed my tact at all. I simply removed the word 'compensation' and added 'expect them to do' from my OP as my post was worded wrong and people like your self were getting the impression I am after something for free which is not the case. I have consistently said I am after a better delivery time and is it reasonable to expect so. I realise that the companies would have policies in place for things like late or missing deliveries which is why I complained, then came on here asking what to expect. Making assumptions that I have not done things like 'doing my personal shopping on the weekend like most people') is actually wrong and just sarcastic (FYI Monday was actually part of my 'weekend').You are also assuming that I am ranting and raving about this if you think I should 'get over it'. I have been offered a service and it went wrong and I am trying to get that rectified, regardless of who's fault it is, yet I should just take it?
 
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Sigh, I have changed the OP once and made another post explaining why. Other than that any edits to any other of my posts were made before the next person posted so I have not changed anything for any other purpose which is what I assume you are implying.
 
alangelluk said:
No, I have not changed my tact at all. I simply removed the word 'compensation' and added 'expect them to do' from my OP as my post was worded wrong and people like your self were getting the impression I am after something for free which is not the case. I have consistently said I am after a better delivery time and is it reasonable to expect so. I realise that the companies would have policies in place for things like late or missing deliveries which is why I complained, then came on here asking what to expect. Making assumptions that I have not done things like 'doing my personal shopping on the weekend like most people') is actually wrong and just sarcastic (FYI Monday was actually part of my 'weekend').You are also assuming that I am ranting and raving about this if you think I should 'get over it'. I have been offered a service and it went wrong and I am trying to get that rectified, regardless of who's fault it is, yet I should just take it?
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Oh sorry, your not ranting and raving about it? That's totally my misunderstanding then.

There was me thinking that creating a topic on a forum on the Internet, highlighting what you deem as "bad service" was in fact a rant.


How silly of me.

To be constructive, you could always call citizens advice/trading standards for some consumer advice ... oh wait.
 
OP is not alone in feeling that delivery companies, especially Yodel, are disorganised knuckle draggers. It's about time someone brought the courier industry kicking and screaming into the 21st century. Lots of stories on here about these companies failing to deliver/failing to card/completely losing parcels. If I did such a bad job in my job, I'd be fired!
 
reflux said:
OP is not alone in feeling that delivery companies, especially Yodel, are disorganised knuckle draggers. It's about time someone brought the courier industry kicking and screaming into the 21st century. Lots of stories on here about these companies failing to deliver/failing to card/completely losing parcels. If I did such a bad job in my job, I'd be fired!
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I understand and sympathise with the OP for the lack of service on the couriers part, but that's not what he was originally stating. Or at least not how I interpreted it.

Courier companies hide behind a wall of terrible service policies, rubbish uncaring staff, and high prices.
However in this instance the reseller in question should not be expected to pay for the courier companies mistakes and compensate the OP. The only thing they can do is look into an alternative logistics company moving forward to give other customers a better experience.
 
:rolleyes: I made a 'rant' on the forums about it. Lots of people post about things that have annoyed them or whatnot?? Doesn't mean I am sitting here going mad over it though does it. Yes its a trivial problem compared to some of the worlds problems but it is a still a problem to me which I wanted rectified. Simple as that.

If you went into a restaurant and your food came out cold, you would complain no? It's nothing more and nothing less than that and I wrongly thought I would ask you guys about it. Stop making it out to be more than so.

I'm not posting any more in this thread, so I thank anyone who responded with posts with intentions to actually correct me or add something, rather than just getting on a high horse about how awful I am for wanting a better service or that they assume my whole world revolves around this phone.
 
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alangelluk said:
:rolleyes: I made a 'rant' on the forums about it. Lots of people post about things that have annoyed them or whatnot?? Doesn't mean I am sitting here going mad over it though does it. Yes its a trivial problem compared to some of the worlds problems but it is a still a problem to me which I wanted rectified. Simple as that.

If you went into a restaurant and your food came out cold, you would complain no? It's nothing more and nothing less than that and I wrongly thought I would ask you guys about it. Stop making it out to be more than so.

I'm not posting any more in this thread, so I thank anyone who responded with posts with intentions to actually correct me or add something, rather than just getting on a high horse about how awful I am for wanting a better service or that they assume my whole world revolves around this phone.
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Im am on no horse of any description. I'm simply trying to make you understand that its not the resellers fault that the courier did not deliver the phone. OR at least from what I have understood from your explanation that seems the case. As a result of that why should they compensate you or give you any other service?

If you can genuinly give a good reason as to why you deserve that I retract previous statements.
 
You didn't ask for better service, you wanted to know how to get compensation and for them to do the impossible and deliver on your terms that they can't accommodate. Maybe cancel the whole contract and spend time finding a company that can meet your expectations?
 
Musty Pie said:
Im am on no horse of any description. I'm simply trying to make you understand that its not the resellers fault that the courier did not deliver the phone. OR at least from what I have understood from your explanation that seems the case. As a result of that why should they compensate you or give you any other service?
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Because they were a chosen contractor by the reseller, unless the OP got to choose who it was shipped with it was the reseller that made that decision so should they take no liability?

If a manager employs 6 people who turn out to be bad employees, shouldn't the boss take some stick from his line manager for hiring them in the first place?
 
estebanrey said:
Because they were a chosen contractor by the reseller, unless the OP got to choose who it was shipped with it was the reseller that made that decision so should they take no liability?

If a manager employs 6 people who turn out to be bad employees, shouldn't the boss take some stick from his line manager for hiring them in the first place?
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Yes its the resellers choice of logistcs company, but as mentioned before in this thread, there will be many SLA agreements inplace that protect both the courier company and the reseller in cases like this. The reseller has explained to the OP that they will launch an investigation into the missing parcel, but they are not obliged to do any more, and I hate to say it, they probably wont want to either.

Yes the OPs situation sucks, yes its unfair (on both parties) that yodel suck, but thats life, its a phone, its one days leave, get over it. Or as others have suggested cancel the contract (of which he still has the right to) and look elsewhere. I know I would.
 
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