Hello all,
Thanks for being patient with us today.
As you know, in the process of giving players who had dupe tokens their new heroes in a “mystery box”, we encountered a bug that allowed people to get unlimited mystery boxes. This was some new tech that we hadn’t used in this exact manner before, hence the unintended result.
In the interest of getting servers back online quickly, we are rolling back to just before the patch went live. This will allow servers to go live much sooner than waiting until this bug is fixed. Over the weekend, our team will fix the issue with the mystery box and we’ll redeploy the patch once we’re assured the bug won’t occur again.
We’re sorry. We know it sucks to have rollbacks. We are going to make things right in the following ways.
The first two items below apply only to those affected by today's rollback (who were logged into the game at any time between our patch deploy and about 11:30AM PDT). The last two items apply to everyone logging into the game this weekend.
1. We know it takes awhile to do your daily missions and get your daily Fortune Card. We’re giving everyone affected by today's rollback 100 Gs so they can buy a new Fortune Card without having to do dailies again. You’re welcome to do them again and get another Fortune Card if you want and you can spend the Gs on whatever you desire or save them.
2. Because we want you to know that we take this stuff seriously and we want our players to be happy, we are going to give everyone affected by today's rollback another 300 Gs to spend however they want. They will be added to your account immediately, for a total of 400 Gs of “sorry we screwed up” credit.
3. Obviously a bunch of you got good drops this morning – new artifacts, costumes, heroes, etc. We can’t bring those back, but we’re going to give everyone a 50% boost to special item find all weekend. We know that can’t make up for the sweetest gear, but it’s something. We hope over the weekend, you’ll get something even sweeter.
4. Finally, we know some of you lost leveling progress and we know that sucks. To help relieve a bit of that pain, we are giving out 150% experience to everyone all weekend, including today. That’s a 50% bonus experience boost that can be combined with other experience boosts if desired.
To repeat - the 50% boost to special item find and 50% bonus experience boost applies to everyone who logs into the game this weekend (until 12PM PDT (noon) on Monday June 24th - 3PM EDT, 7PM UTC, 8PM BST, 9PM CEST).
Again, we take our relationship with our players seriously and we sincerely apologize for this situation.
With my continued thanks and appreciation,
David Brevik
CEO
Marvel Heroes / Gazillion