MASSIVE MASSIVE PROBLEM!

Good for you trying to be honest.

If the cooler was scorching hot then it had a great contact with the core, but it shows there wasn't enough airflow onto the heatsink to remove that heat. Perhaps the crash that occured when it overheated (I thought Nvidia cards had thermal protection anyway?) corrupted the drivers- I'm surprised the BIOS looks OK. If you try the card in your other machine, try a Linux bootable distro to see if it works, if you can get one with Beryl or Compiz on it that will stress the 3D aspect of the card.

Or, try Driver Cleaning your Windows system and rreinstall drivers.
 
I was going to say, I've rarely heard of Nvidia cards borking themselves from getting too hot. Maybe something got damaged when you installed it? Not trying to pass the blame or anything though.

I'd recommend a quiet RMA if you get what I mean ;).
 
What did you need the thermal tape for?
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Well, although the cooler got 5 star reviews from most people, everyone seemed to have the same gripe that the supplied tape was a bit poo. A quick google for "proper" reviews revealed the same thing.

Last place I'd want to speak about something I got from Overclockers and killed, is on Overclockers forums!
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I know but I'm an idiot lol :cool:

If the cooler was scorching hot then it had a great contact with the core, but it shows there wasn't enough airflow onto the heatsink to remove that heat
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Thats what i was thinking but there are three big case fans in there and besides the side was off anyways :(

I was going to say, I've rarely heard of Nvidia cards borking themselves from getting too hot. Maybe something got damaged when you installed it? Not trying to pass the blame or anything though.
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You're right, its totally a possibility! although I was pretty careful when i was installing the cooler, lol, and I appreciate the input it's not about blame its about what i can do to get my card working so im grateful for any ideas :)


Anyways i got an rma number from OCUK so i'll be posting that off today and keep my fingers crossed that they replace it!

I also contacted arctic cooling and they just gave me this.

Dear Mr. McLean, this sounds way like as if you've killed your graphics card. Please remount the old cooler and contact your graphics-card producer or your dealer. Best regardsArctic Cooling Support
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So basically just what you guys have mostly been saying... and i had to fill out a form and wait a day for that so i think thats one up for the OCUK community over AC in my book... much more helpful tbh.

thanks
matt.
 
Thats what i was thinking but there are three big case fans in there and besides the side was off anyways :(
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Having the side off breaks the "wind tunnel" aspect of your case- if you've got great cooling front and rear, having the side off may keep temps on specific components higher! Case temps will drop though, with the side off.


Anyway, with the side off the cooler should have been ok, at least it had the whole room to breathe.

Good luck with your RMA!

Edit:
It does however start in Safe Mode
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I still wonder if physically the card is ok.....
 
If it starts in Safe Mode it sounds to me like it is definitely a driver problem or something similar...reinstall the original cooler as others have told you to, and use Driver Cleaner in Safe Mode to get rid of any of the nVidia drivers.
 
Rackerz said:
I was going to say, I've rarely heard of Nvidia cards borking themselves from getting too hot. Maybe something got damaged when you installed it? Not trying to pass the blame or anything though.

I'd recommend a quiet RMA if you get what I mean ;).
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you joking right!!!! the early 8800GT's where overheating left right and centre! factory overclocked versions commonly failed after quite a shot period due to the less than adequate cooling solution. The GTS's have a significantly better cooler, later rev2 GT coolers are a decent improvement over old ones though.

manymatt, you seem to have done everything right, that cooler you bought just simply couldnt cope, I have a feeling a 120mm fan would have helped no end. Passive coolers on top end GFX card never seem to cope!
 
manymatt said:
Well, although the cooler got 5 star reviews from most people, everyone seemed to have the same gripe that the supplied tape was a bit poo. A quick google for "proper" reviews revealed the same thing.
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I do hope you mean thermal material :eek:

IIRC thermal tape is what you put on RAM sinks to make it sticks to the memory chips on graphics card. For GPU and CPU you need proper thermal material/thermal glue like AS5 or MX2.
 
If the temps were Ok as you said in your first post ,then there is no reason the temp would have shot up if you were using the cooler passively. I have a similar spec to you and I ran my 8800GT passively for a while and then bolted a 120mm fan on to see how the temps were affected. I agree with some of the comments about driver issues as it boots and works in safe mode.
 
If it starts in Safe Mode it sounds to me like it is definitely a driver problem or something similar...reinstall the original cooler as others have told you to, and use Driver Cleaner in Safe Mode to get rid of any of the nVidia drivers.
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im gnna give this a try.

MASSIVE MASSIVE PROBLEM!!

Oh...you installed a new cooler on a GFX card and it got too hot. Ok.
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Id say a complete failure of an expensive device is a pretty major problem, say somthing productive please like all the people before and after you. They seem to want to help, k thanks.

I do hope you mean thermal material

IIRC thermal tape is what you put on RAM sinks to make it sticks to the memory chips on graphics card. For GPU and CPU you need proper thermal material/thermal glue like AS5 or MX2.
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Yeah steve, the cooler itself comes with thermal paste already applied to the main heatsink for the chip, the thermal tape was literally just to stick the ram heatsinks on as the tape supplied was poo.

isn;'t the thermal tape ment to be really bad and doesn't even hold it properly?
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yup that's why i bought the akasa stuff, i tried it at first and it came off within a minuite of me putting it on. Fairly bad quality.


What are peoples' opinions on my outlook on the situation? I mean, I think ocuk has some responsibility in this, i mean, the cooler is stated as being compatible with my card, and whilst i know that the warrenty is broken... say i got a faulty unit. What am i supposed to do? the failure of quality control on the part of the manufacturer - and in turn the retailer (in this case OCUK) has cost me, the consumer a substantial amount of money. Any number of things could have happened but - in my eyes - the cooler never worked as promised and i was mislead which has put me at a loss. Considering i've spent over £1100 at OCUK i believe that they are partly responsible for this and should reimburse me.
Just out of interest what do you think? It's totally ok if you disagree, I just want to see what the general population of this forum are thinking, so if my RMA is refused i don't call them up and appear to be a complete arse ;)

thanks again everyone
matt.
 
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manymatt said:
Just out of interest what do you think? It's totally ok if you disagree, I just want to see what the general population of this forum are thinking, so if my RMA is refused i don't call them up and appear to be a complete arse ;)
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I'd have to say that it would not hurt to ask but on checking the Arctic Cooling site i notice that the S1 details explain the turbo module must be used with the heatsink when installed on the G92 GTS to guarantee sufficient cooling: http://www.arctic-cooling.com/vga2.php?idx=138&data=7&disc=

The GTS must put out an extra few watts of heat compared to the GT and consequently need the active cooling provided by the turbo module (or zip tied 120mm fan).

It may have coped with the airflow from your case fans but as others have said that airflow tends to break down when the side panel is removed.

Sorry you've had these problems and hope you get it sorted fella.

gt
 
It's a long shot but where on the Nvidia box or instructions does it say removing heatsink will void warranty?

Just asking as on the one graphics card box I have to hand it doesn't say anything.

If it doesn't surely the manufacturers "should" replace it?
 
its up to the manafactors warrenty which will be in the manual or on their website.

Only evga and maybe zodac allow removal of the heatsink. not that they know anyawy.
 
manymatt said:
im gnna give this a try.

Id say a complete failure of an expensive device is a pretty major problem, say somthing productive please like all the people before and after you. They seem to want to help, k thanks.
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No need to take offense to my post. I think you just exagerate the thread title a tad ;) My constructive comment is that, I think you have voided your warranty and should be prepared to lose £200. These things do happen. I've fried hardware from doing mods that I know would void my warranrty...why when I am so poor? I don't know...we just do...some people on here like modding/extreme clocks etc. It is an overclocking forum after all. I must admit however, that with such a simple thing it seems a bit odd that you have experienced such issues.
I would get on the phone (NOT EMAIL) ocuk and simply explain the problem from start to finish and they may well sympathise with you and help out. They are human and have given me nothing but outstanding service over the last couple of weeks with a couple of RMA's I have had. At the end of the day you did remove the stock cooler which im 90% sure voids warranty, but you wouldn't expect that at all. So you phone them up. Just bare in mind, that once you go down this route of honestly exposing your problem and what you did, you couldn't then attempt an RMA as they would knoiw what you did. Another option which might be a safer bet on getting your money back would be simply to put the stock cooler back on and RMA it.
I think you will be surprised how many things that get RMA'd just get very quickly tested to see if there is a problem due to the volume of things such online retailers get back to test as faulty. You may get unlucky...i.e. someone might inspect it to see if you have removed cooler, but in my experience I have seen some shocking things get sent off for RMA and people get refunded no probs. Just one example I can think of, a motherboard where someone had spilt coffee all over it. Scorch marks on the PCB everywhere around the cpu socket...still got an RMA. It does happen.

Hope you get it sorted. :)
 
I'd have to say that it would not hurt to ask but on checking the Arctic Cooling site i notice that the S1 details explain the turbo module must be used with the heatsink when installed on the G92 GTS to guarantee sufficient cooling: http://www.arctic-cooling.com/vga2.p...8&data=7&disc=

The GTS must put out an extra few watts of heat compared to the GT and consequently need the active cooling provided by the turbo module (or zip tied 120mm fan).
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Yeah, i noticed that after I started this thread. Should have read up on the actual product website more carefully really, but my point is that it should be highlighted on the OCUK website aswell. Unless it has been changed, there was no mention of me needing a turbo module in order for my cooler to work effectively, only a notice to say that it was compatible with my card.

I would get on the phone (NOT EMAIL) ocuk and simply explain the problem from start to finish and they may well sympathise with you and help out. They are human and have given me nothing but outstanding service
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thats what i was thinking of doing, and why i wanted to know what people thought before i got all angry and stuff. And you're right, I buy all my stuff from ocuk and they have been great in the past.

Thanks for all the posotive feedback, never thought this thread would get so big! thought there would be like one guy going "you're screwed" or somthing along those lines. I'll let you know what happens:)
 
manymatt said:
Yeah, i noticed that after I started this thread. Should have read up on the actual product website more carefully really, but my point is that it should be highlighted on the OCUK website aswell. Unless it has been changed, there was no mention of me needing a turbo module in order for my cooler to work effectively, only a notice to say that it was compatible with my card.
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If that's the case then I reckon you've probably got a good reason to expect OCUK to RMA the card.
 
For gods sake shut up put the old cooler on and rma it , say nothing , they wont even know . I did it years ago and I had stuck the new modified cooler to the graphics card . Had to prise it off carefully clean it up and replace the original . Stop being so honest and worrying , they dont mind when they sell the damn replacement coolers ,**** happens , as they say . Best of luck
 
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