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- Joined
- 29 Mar 2012
- Posts
- 91
Hi all, I'm at my wits end with this and hoping somebody can help. Service is 100mb Virgin connection using a SH.
I'll use gaming ping as an example, though I feel that it's s cyclical degradation of service over about a ten minute interval whether playing games or not.
So, playing Assetto Corsa, starting with a ping of around 30, running brilliantly. Then slowly, my ping will start to rise, up to 100, then 300 and after a minute or so of climbing it will be plus 1000 - making it impossible to play.
Same kind of thing on BF4. Running fine around 20-30, then all of a sudden I'm up to 700 or 999, and I can't play, but back to normal in a few seconds, maybe up to 30 secs.
Also with BF4, i seem to get a lot of micro stutter when the connection is playing up. A quick burst every 5-10 seconds. Sure it's not CPU or card (17 2600k at 4.4 and Galax 970 with memory only hitting 2500mb tops - so not the 3.5gb issue).
In both games, the rising ping issue will resolve itself for a few mins but then start again.
I talked to Virgin and as my internet is essentially 'working', i.e. I have a connection, they don't seem to care. They keep blaming the game servers etc. It's definitely not as sometimes it can be fine.
They did advise me to switch to modem mode, which I did, ran for a few minutes and went back to router mode. Everything was brilliant for about 1 month after this, but the problem has in the last week or so come back (for info, we hooked all our wireless devices back up after that switch and it was all fine). As an aside, at the same time as this I changed the router admin passwords and wifi code as I thought maybe a neighbour was leaching. So anyway, these actions fixed it for a while...
We are quite heavy users, two laptops plus my PC, mobile phones, smart telly, tablets etc. However, the issue doesn't seem to be network load as I get it just as often late at night when kids are in bed with laptops off etc.
I've run virus and malware scans on kid's laptops and my PC (regularly) and most of the time they are clean, though the kids occasionally pick stuff up. Even if they do have a nasty, the issue happens when their laptops are shutdown anyway, so I don't think it's anything like that.
I've been toying with Wireshark to see what's happening, but frankly I haven't got a clue what I'm looking at. I try and follow a few of the IPs connected but never seem to get far. Though there was a strange one in France last night.
So, sorry for such a long post but I wanted to try to explain properly. Does anybody have any ideas about this or have had the same experience? Or maybe somebody can tell me what I should be doing with the info Wireshark gives me?
I even got to the point of thinking a rogue server admin was flooding me after a pathetic little spat a long time ago. Surely that's not the case/possible?
Any help much appreciated!
Thanks.
I'll use gaming ping as an example, though I feel that it's s cyclical degradation of service over about a ten minute interval whether playing games or not.
So, playing Assetto Corsa, starting with a ping of around 30, running brilliantly. Then slowly, my ping will start to rise, up to 100, then 300 and after a minute or so of climbing it will be plus 1000 - making it impossible to play.
Same kind of thing on BF4. Running fine around 20-30, then all of a sudden I'm up to 700 or 999, and I can't play, but back to normal in a few seconds, maybe up to 30 secs.
Also with BF4, i seem to get a lot of micro stutter when the connection is playing up. A quick burst every 5-10 seconds. Sure it's not CPU or card (17 2600k at 4.4 and Galax 970 with memory only hitting 2500mb tops - so not the 3.5gb issue).
In both games, the rising ping issue will resolve itself for a few mins but then start again.
I talked to Virgin and as my internet is essentially 'working', i.e. I have a connection, they don't seem to care. They keep blaming the game servers etc. It's definitely not as sometimes it can be fine.
They did advise me to switch to modem mode, which I did, ran for a few minutes and went back to router mode. Everything was brilliant for about 1 month after this, but the problem has in the last week or so come back (for info, we hooked all our wireless devices back up after that switch and it was all fine). As an aside, at the same time as this I changed the router admin passwords and wifi code as I thought maybe a neighbour was leaching. So anyway, these actions fixed it for a while...
We are quite heavy users, two laptops plus my PC, mobile phones, smart telly, tablets etc. However, the issue doesn't seem to be network load as I get it just as often late at night when kids are in bed with laptops off etc.
I've run virus and malware scans on kid's laptops and my PC (regularly) and most of the time they are clean, though the kids occasionally pick stuff up. Even if they do have a nasty, the issue happens when their laptops are shutdown anyway, so I don't think it's anything like that.
I've been toying with Wireshark to see what's happening, but frankly I haven't got a clue what I'm looking at. I try and follow a few of the IPs connected but never seem to get far. Though there was a strange one in France last night.
So, sorry for such a long post but I wanted to try to explain properly. Does anybody have any ideas about this or have had the same experience? Or maybe somebody can tell me what I should be doing with the info Wireshark gives me?
I even got to the point of thinking a rogue server admin was flooding me after a pathetic little spat a long time ago. Surely that's not the case/possible?
Any help much appreciated!
Thanks.
