Max ADSL - Grrrrrrrrrrrrrrrrrrrrrrr!!!

MR_Punk

MR_Punk

MR_Punk

Soldato
Joined
23 Mar 2004
Posts
8,491
Location
Up t'north
[rant]

Well ive just been informed by someone at bt that my line is crap basically. I was regraded about 2 weeks ago and was told i should get upto 6.5 mbps which i thought was great. So after 10 days of the training period i was getting really crappy speeds, nothing over 0.5mbps in general. So after our conversation he tells me that i am in the 0.5% of the customer who cannot have Adsl Max and that I need to ring them back tomorrow to go back onto my 2meg account. This has utterly peeved me off not just because i cant have full speed but I've spent 2 weeks on shockingly slow broadband.

[/rant]
+44
 
:confused: :confused: :confused:

If you could get 2Mb perfectly ok, then you will be able to get at least 2Mb on Max DSL, and most probably more.

Are you sure they're not just trying to fob you off? Line stats / more info might be of use (I'll go looking through the other threads in a sec - sure you've posted your grievances before, so I might find more info there!)

EDIT:
From what I've read, you're synced at 8128/448... but getting slow data rates. BT saying you 'can't get MaxDSL' sounds absurd. But full line stats would be good!
 
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Thanks for taking an interest! :D

Just took this screeny:

grrrr0mm.jpg
 
Your synced at a pretty high speed, the SNR margin is about 4dB higher than it probably would need to be... And interestingly, interleaving's on.

What's stability been like? Does the connection drop at all? I'm just slightly confused as to why the DLM has added SNR and flicked on Interleaving when the line looks somewhere from fine to great.

I'm not familiar with the router - but does it show you an error count? CRC, Uncorrected blocks or similar.

From the stats I can't see anything wrong with the line, so you'd guess the problem was with the BRAS profile or something at the ISP end.

Not sure what you've tried, but maybe consider doing the BT Speedtester using the speedtester login to see what your speed to BT Wholesale's part of the network is. There are instructions here:

http://usertools.plus.net/tutorials/id/27

And now I'll sit here and hope someone agrees with me that the BT Retail bloke is talking rubbish.
 
I havent experienced any drops at all as for the bt speed test am abit confused of what to do.

Im using a Voyager 1250 wireless router btw.

+44
 
Basically, you might want to print off or save the instructions.

You change your username password on the router from [email protected] to the username/password listed in the instructions. Then restart - you effectively connect to BT Wholesales 'mini-isp', which only lets you access their speedtest servers.

You then fire up IE or your browser of choice and goto the website or ip address in the instructions, and you should be presented with a speedtest page.

If you still get bad results, then it's something on BTw's side of the network. If you get good results, the problem's on BT Retail's side (assuming they're your ISP).

EDIT: To make it simpler, ignore the bit about changing DNS. Just change username, reboot the router and go to http://217.32.105.42
 
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Plus-44 said:
Looks like its a problem at my side
Click to expand...
Or, more precisely, a problem with BT Wholesale's side.

Still screams BRAS profile problem tbh. If you've been reading the other threads, the BRAS profile can dictate your maximum data rate. It goes down in roughly 0.5Mb steps - e.g. 0.5, 1, 1.5, 2, 2.5 etc. And it sounds like you're on the 0.5Mb one.

I would've thought BT Retail might've offered to log a fault with wholesale, rather than just saying 'go back to 2Mb'.
 
csmager said:
Or, more precisely, a problem with BT Wholesale's side.

Still screams BRAS profile problem tbh. If you've been reading the other threads, the BRAS profile can dictate your maximum data rate. It goes down in roughly 0.5Mb steps - e.g. 0.5, 1, 1.5, 2, 2.5 etc. And it sounds like you're on the 0.5Mb one.

I would've thought BT Retail might've offered to log a fault with wholesale, rather than just saying 'go back to 2Mb'.
Click to expand...

what can/shall i do then?

+44
 
According to the way it's percieved all this stuff works, a low sync can cause the BRAS profile to plummet down to match it so nasty things don't happen with overflows. Going the other way isn't quite as immediate - it takes 3 days of syncing at a higher rate to get it increased.

I'm fairly sure from what you've been synced at a higher rate than 1Mb for 3 days - unless you can tell me anything different? If it has, then it would indicate a problem. If not, then just wait 3 days.

I'm not sure what to suggest re dealing with it - BT Retail evidently weren't very helpful the first time - maybe try again and request them to log it as a fault? Be sure to point out that you've been synced stably at speeds well in excess of 7Mb for (insert number) days, so you can't see that there's a problem with the line...
 
csmager said:
According to the way it's percieved all this stuff works, a low sync can cause the BRAS profile to plummet down to match it so nasty things don't happen with overflows. Going the other way isn't quite as immediate - it takes 3 days of syncing at a higher rate to get it increased.

I'm fairly sure from what you've been synced at a higher rate than 1Mb for 3 days - unless you can tell me anything different? If it has, then it would indicate a problem. If not, then just wait 3 days.

I'm not sure what to suggest re dealing with it - BT Retail evidently weren't very helpful the first time - maybe try again and request them to log it as a fault? Be sure to point out that you've been synced stably at speeds well in excess of 7Mb for (insert number) days, so you can't see that there's a problem with the line...
Click to expand...

Well ive been synced at over 7mb now for probably over a week. So its not going to get any faster is it?

I think im going to have to ring BT up again for a 3rd time today and ask them to register a fault, unless you think otherwise.

Thanks again

+44
 
tolien said:
Yup, get asking for a fault. The BT Retail guy's talking rubbish.
Click to expand...

So basically ring up and say 'Oi! I wanna report a fault on my phone line?' or something to that extent?

+44
 
Well that was a huge waste of time.

I spoke to Chris and at last count during our conversation he said 'basically' 84 times! He said that I should re-power cycle again and see what happens in the next 72 hours and if nothing happens.

He said the rate isnt below 409 so it isnt a line fault.

Ive power cycled my router and I suppose i shall see what happens. I personally think he didnt know what he was on about.

+44
 
mate dont feel bad theres hundreads of posts in adslguide.org about BT and Max adsl

I was a early taker and am not happy either.

saying , my speeds are so up and down its unbelievable and phoning tech support is really a waste as you never get the same answer twice.
 
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