Maxtor, anybody had to rma since seagate bought them?

ElectroBlaster

ElectroBlaster

ElectroBlaster

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Im getting a tad peeved now, I just cant get an answer from either maxtor/seagate about a faulty drive I have here

Has anybody rma'd stuff recently? im stuck because the online warranty check claims my drive is now out of warranty and it should have loads left...
 
Do you have the number for the tech support in ireland m8? I have managed to get some response from maxtor and they are telling me the drive is still in warranty until the 23rd of November 2007, but I managed to get the s/n wrong and they need me to scan the drive so they can check it out
 
I got problems, seagate stepped in and claimed my drive is oem. well the thing was bought from ocuk as oem and they insist the warranty is ok.

Im getting a bit ragged off here :(
EDIT: at this rate I wont be buying bare drives again
 
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At last Ive got somewhere :D

They had to over-ride the system and create an rma for me, the drive is covered by warranty like I said all along

All I have to do is send it to coventry and wait for a replacement :D
 
wizardmaxx said:
@Electroblaster.

Read through the packaging instructions as they are quite specific that if not packaged according to Seagate standards warranty may be void. Don't know how strict they are though.
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Im lucky, I found a seagate hard drive box in the shed with all the big foam inserts intact. I put the maxtor drive in an anti static bag, then sealed everything up tight. I bought a barracuda 250gb some time ago and I assume it came in this seagate box as I cant remember where it came from lol
 
Peter-B said:
I just got an e-mail from Seagate Holland telling me thay had the drive.

I guess they get collected at a central depot by UPS Coventry and

forwarded by them, the SCS in the address stands for Supply Chain Solutions

(just googled UPS-SCS).
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Well long as they get it intact and send me a new one im not fussed... Hey I was wondering, do you reckon they would send out a seagate drive instead of a maxtor? seeing as they now own maxtor they could phase out the maxtor tooling and stuff, bit like what maxtor did to Quantum
 
Peter-B said:
I dont care as long as the send something, I expect it'll be the cheapest solution & its bound to be a recondition drive, not new.

Its the 1st Maxtor I've ever had & the only HDD thats ever died on me! I'm getting desperate as my E6400 is running on an old Fujitsu 6GB PATA that I had lying around, and it does'nt like it!!
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OUCH lol

I got a core-duo D820 here, first time using the new intel socket design. Had to stick an 160gb barracuda in to get everything running, no way im waiting for them lot at seagate to get things done lol

And the drive will defo be reconditioned, no doubt about it.
 
John.Goold said:
I had a Maxtor RMA'd not long ago. They simply sent me a replacement (refurbed but perfect) drive out, and I posted my drive back in the same box. If I didn't post the knackered drive, they would charge me.

Don't know if the routine has changed much in the last couple of months, but I didn't have any problems. However, this could have been before they migrated to Seagates system - can't remeber!
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Sounds like you did the Advance RMA where you give them credit card details, I did the same thing a few years back. I couldnt do it this time around tho :(
 
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