Microsoft Customer Service!

Smitho3 · 1 Dec 2009 at 13:43

I have just gotten off the phone with Microsoft, they have to be the most helpful people around! I ordered a Genuine advantage Key on the web which was given to me via email, they then sent a DVD and Genuine advantage sticker to me but it was delivered to the wrong address. They offered to deactivate that code and resend vista. I asked if they could change the order to windows 7 and they said they were not able to do it.

They did however offer me a full refund for the copy of Vista so that I can purchase windows 7 Elsewhere, even though I have been using the copy of Vista for over a month!

Bravo Microsoft

P.S OcUK just got a Win 7 sale

namnoc · 2 Dec 2009 at 20:08

Maybe it is the fact that so many people think Vista always deserves a refund

dangerstat · 2 Dec 2009 at 20:13

namnoc said:
Maybe it is the fact that so many people think Vista always deserves a refund

excellent!

IAmATeaf · 3 Dec 2009 at 10:02

MS CS is excellent all round, have logged a few calls with on hardware over the past few years and they've been nothing but fantastic.

NathanE · 3 Dec 2009 at 10:17

There was a time when my Microsoft IntelliMouse would pack up every year or so (the scroll wheel wouldn't turn properly).

They would always dispatch a new one free of charge on next-day delivery...