Microsoft take the biscuit (again!)

pumaz

pumaz

pumaz

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This was taken from another forum, The guy who posted it works at a well known catalogue store.

"We (*****) sell out of Wii's every day...we have got about 15 in this week and all are gone. We've had Xbox 360's from launch, and ps3's that are still sittin' there.

Interesting thing happened in ***** today.

We got a briefing that Microsoft shipped 240 units to our stores all over the country that had the 2-pin plugs as opposed to the 3-pin plugs.

The best part?....they told us to sell them as normal and when a customer calls back saying the plug is wrong to give them the number of a newly set up helpline!"

Will microsoft ever learn not to treat it's customers with contempt? :mad:
 
What were you expecting exactly.

The've treated 11 million customers like **** already, what's another 240?
 
I think you should refuse to sell them out of integrity, as long as you don't lose your job over it; in which case, get the media on your side. Hooray for Wiiiiiiiiiii's! From the moment they sold xbox(es) overpriced on launched and caused a nightmare at work from the refund system, I started not to like them.
 
We had a similar thing happen from a big Laptop provider, WE then got made to open up all the boxes to 2,500 laptops and replace the 2-pin leads with UK leads which they shipped seperately to us.

Glad I left that place :)
 
So who is at fault: Microsoft or the catalogue store?

And yes, extending everyone's warranty to 3 years really is treating them like ****.
 
I'd suggest that maybe M$ can't trace which have the correct plugs and which the 2 pins? Rather than forcing retailers to open up thousands of boxes (and still have the chance that they'd miss some), they set up a phoneline to deal with it direct with the customer - annoying, but this would appear to be the best commercial course of action.
 
Id rather have a console where I have to get a new plug and wait for a few days than have to wait 2 years for good games, thats real **** service.

Myabe microsoft are being thoughtful about the enviroment, no point in wasting fuel sending them all back, more efficient to just send out a few plugs.

On a serious note, microsoft take the biscuit again, has this happened before or something?
 
t@xman said:
I'd suggest that maybe M$ can't trace which have the correct plugs and which the 2 pins? Rather than forcing retailers to open up thousands of boxes (and still have the chance that they'd miss some), they set up a phoneline to deal with it direct with the customer - annoying, but this would appear to be the best commercial course of action.
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They can usually be traced, so that shouldn't have been an issue. SOunds like they are shifting annoying responsibilities onto the consumer as opposed to correcting their own mistakes.
 
I posted that this was the case last week at the local retail store here where my friend works. I mentioned it in the thread about the lad who was worried that his Xbox360 Elite box had been opened.

As for Microsoft treating their customers like ****, stop being so Anti MS, Microsoft have the best Customer Support I've ever dealt with (note: Microsoft, not Xbox Live), so I don't see your point?
 
It seems to be a common problem, I've bought several networking bits over the counter over the last 6months or so that have been packaged with the wrong plugs.. maybe there's a single outsourced plug packing company to blame :)
 
Bonjour said:
And yes, extending everyone's warranty to 3 years really is treating them like ****.
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They only did it for positive publicity, I say this as the SOGA says;
For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement). Seeing everyone knows its a manufacturing issues you can prove it was there at the time of sale. If they were trying to do the best then perhaps they would change current 360 to a fixed version.

neocon said:
yea , but if you opened the box and found a 2 pin plug, youd just take it straight back (7 day cool off period)
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Where did you get this 7 day figure from? You could return it a lot later than that as ;Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
 
manoz said:
3 years for one specific problem:rolleyes:
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Good, so you are aware of it. :)

I just find it a strange comment that in selling people a console (which is where the 11 million figure must have come from) MS have treated them like ****.

TBH, you can make it 11million - 1 as I've had a 360 since launch and experienced no issues.
 
For the record I have and enjoy both Xbox and Xbox 360, but in imo Microsoft have treated us badly and continue to. They should have not sold consoles knowing they were prone to get the RROD or come with the wrong lead so little johnny can't play is new birthday present.

If there is a known problem it should be rectified before and not after the customer as paid for it.
 
slambo69 said:
Id rather have a console where I have to get a new plug and wait for a few days than have to wait 2 years for good games, thats real **** service.
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:rolleyes:

slambo69 said:
Myabe microsoft are being thoughtful about the enviroment, no point in wasting fuel sending them all back, more efficient to just send out a few plugs.
Click to expand...

and do what with them. You do release that the plugs are molded don't you?

They could send 3 pin adapters, but tbh it shouldn't really happen, and I for one wouldn't be happy with an adapter.
 
NokkonWud said:
As for Microsoft treating their customers like ****, stop being so Anti MS, Microsoft have the best Customer Support I've ever dealt with (note: Microsoft, not Xbox Live), so I don't see your point?
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You clearly have had no dealings with them then?

I've dealt with them twice and both occasions,

1) They took at least 20 mins to answer the phone.
2) Both struggled with basic english, and it must have taken me at least 10-15mins to explain my problem, several times.
3) 25+ days to return a console from repair, sometimes longer..

I fail to see great service...
 
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