Migrating from EvolutionDSL to Nildram

Luke284

Luke284

Luke284

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Joined
18 Oct 2002
Posts
1,830
Location
Southampton
Hi, im migrating from EvolutionDSL to Nildram. The migration date has been set to the 15th May. however i have a small problem, my next billing date at EvolutionDSL is the 12th May. so what to do?

I opted for paying via standing order with EvolutionDSL so that i had control over what i payed and when. They requested that the standing order be set up to pay on the 12th. (i believe this means it leaves my account on the 12th and gets to theirs 3 working days later - can someone confirm this?) So they would get my £25 on the 17th (weekend in the way)

so should i.
a) Cough up another £25 for a utterly dire service that i wont be recieving?
b) Not pay them at all?
c) Email them and ask them to send me an invoice for the 3 days that i will be using their so called "service"?

obviously id really want to do (b) but im not sure if that would effect the migration to Nildram, and i deff dont want to be on EvolutionDSL for any longer than i need to.

Thanks in advance!
 
If leaving Zen you'd get a part refund so would litterally only pay for those 3 days. So maybe Evolution do the same? They may refund most of it after the 15th...

Email them & see...
 
zen are a bit more of a reputable isp though. ill probably end up emailing them, but they arnt very good at replying.
 
I'm in the same boat :(

Just got my MAC code, signed up with Nildram, apparently due to Migrate on 17th May, 6 days after Evolution will take more money off me.
If they take another month it won't bother me massively, as the hassle of recovering the 3 weeks of unused time will be more than it's worth. Ho hum :(
 
Pipex (look up Dick Turpin in the dictionary and you'll see their MD holding two thumbs up) did the same to me, the difference was my billing date was after my migration date and they still took the monthly sub. and refused a refund.
 
I am migrating away from you to another isp on the 15th may. However my billing date with you is on the 12th may. Obviously i shouldn't have to pay the full £24.99 for the 3 days that i would be using your service.

As your service over the last month has been well below par, i would be grateful if you were to provide my internet access for the 3 days for free. However, i will except an invoice for £2.46 for the 3 days service being used.

Customer Number: EVOxxxxxxxx

Please get back to me ASAP

Regards
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thinking of emailing them this.
 
bit off topic but how did you get your migration Date form Nilldram ? I but in my mogration request last wednesday and pnly had the first email back so far and i'm sure theres nothing in that.
 
at the moment the "My Controls" shows the expected date of the 15th, so i phoned them up and asked if they could move the date forward. they said no, as it had been ordered with BT. the 15th isnt a deff date just yet, but almost certain. ill hold off sending the email till i know for sure.
 
Luke284 said:
at the moment the "My Controls" shows the expected date of the 15th, so i phoned them up and asked if they could move the date forward. they said no, as it had been ordered with BT. the 15th isnt a deff date just yet, but almost certain. ill hold off sending the email till i know for sure.
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umm hav't got any login details to access my My Control Section :(
 
Luke284 said:
they should be in the pdf file that you were sent soon after signing up.
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Yup, I got them, but they don't work :( - no password is provided :(. I signed up online so maybe it's different for phone people. The order has been submitted though :D. 10th May!
 
Luke284 said:
they should be in the pdf file that you were sent soon after signing up.
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thanks mate got it now lol didn't think it'd be in there was it says its the service agreement
 
I just joined EvolutionDsl and got turned on on the 26th April, my next payment is due 26th May, I have also just recived my Mac code cos its a pretty crap service and Im off again lol. Will I be liable to pay them owt? I have already payed as they took money from me when I signed up.
 
Jimbo said:
I just joined EvolutionDsl and got turned on on the 26th April, my next payment is due 26th May, I have also just recived my Mac code cos its a pretty crap service and Im off again lol. Will I be liable to pay them owt? I have already payed as they took money from me when I signed up.
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So long as you migrate before the 26th May, you won't pay any more but you have to pay for the initial month (that which they have already charged).

You'll have to notify them of the contract cancellation too, but I shouldn't think they will be able to charge for a second month as you won't have used the service.
 
Raider said:
I'm in the same boat :(

Just got my MAC code, signed up with Nildram, apparently due to Migrate on 17th May, 6 days after Evolution will take more money off me.
If they take another month it won't bother me massively, as the hassle of recovering the 3 weeks of unused time will be more than it's worth. Ho hum :(
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17th May!!!!! :o

why so long. it shouldnt take more than 5-7 working days.
 
Cooper said:
17th May!!!!! :o

why so long. it shouldnt take more than 5-7 working days.
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Nildram work on a 10 working days/2 week timeframe. I signed up on the 26th, hence migration date is the 10th May.
 
Yep, i've gone for Nildram from Evolution as well, 18th May is activation day for me..

2 weeks still to go with this crap ISP.. :mad:

But to be honest i think a lot of the problems are down to DSL Max, so not really expecting much of a actual performance improvement in terms of download speeds or pings, but at least Nildram have a customer service dept!!!.
 
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