Minimum salary for IT Helpdesk support?

Guru · 29 Nov 2007 at 14:23

What's the minimum yearly salary I should expect to be on for an IT helpdesk support role?

Is £20,000 - £23,000 reasonable or is this too high?

Will be in Buckinghamshire if this makes any difference.

Cheers,

G

PaulStat · 29 Nov 2007 at 14:23

sounds a bit high to me

I always thought it was more like 15k-18k?

Mr-White · 29 Nov 2007 at 14:24

£10-14k if you have no experience

MW

ArmoVanBuuren · 29 Nov 2007 at 14:24

Seen some starting roles at £9k

Would probs say the average is around £16K

More for in London

PaulStat · 29 Nov 2007 at 14:25

Take a look at http://www.itjobswatch.co.uk/

Homer-Simpson · 29 Nov 2007 at 14:25

When I was part of a helpdesk the pay ranged from £16,000 - £23,500.

That was in Oxford.

Guru · 29 Nov 2007 at 14:26

Experience if not completely relevant and a slightly long while ago.: 3 years of mainframe support and 1 year of on site pc and networking support.

WillyNelson · 29 Nov 2007 at 14:26

I'd imagine the minimum may be as low as 10-12k depending on hours, qualifications, experience, company, business sector, geography and the employee themselves.

"I know a bit about computers. I can expect a £20k job as my first role in IT" :rolleyes:

Andybtsn · 29 Nov 2007 at 14:27

£16k at my local county council.

jabroni_83 · 29 Nov 2007 at 14:27

i started on helpdesk at 15k but moved up to 18k after a while. i always thought that was on the high side for helpdesk work.
guess it depends on the place tho.
20-23 sounds too high to me

pitchfork · 29 Nov 2007 at 14:28

my nephew gets 12k a year and has to travel miles to work

Energize · 29 Nov 2007 at 14:29

Guru said:
What's the minimum yearly salary I should expect to be on for an IT helpdesk support role?

Is £20,000 - £23,000 reasonable or is this too high?

Will be in Buckinghamshire if this makes any difference.

Way too high. Support is the lowest of the low.

penski · 29 Nov 2007 at 14:31

Clarify 'helpdesk'.

If you're answering phones and emails then raising tickets, £12-14k. It's just admin after all.

If you're doing first line support (office, mapping drives et cetera) then £14-16k.

If you're doing second line stuff (dabbling with AD/Exchange) then £16-20k.

If you're acting as a helpdesk supervisor, AD admin et cetera and third line support then £20-25k.

*n

krooton · 29 Nov 2007 at 14:33

penski said:
Clarify 'helpdesk'.

If you're answering phones and emails then raising tickets, £12-14k. It's just admin after all.

If you're doing first line support (office, mapping drives et cetera) then £14-16k.

If you're doing second line stuff (dabbling with AD/Exchange) then £16-20k.

If you're acting as a helpdesk supervisor, AD admin et cetera and third line support then £20-25k.

*n

Weird, my mate does 3rd line support AD type stuff and is on £35k in London

Trojan · 29 Nov 2007 at 14:37

Mr-White said:
£10-14k if you have no experience

MW

This man speaks the truth.

Energize · 29 Nov 2007 at 14:38

krooton said:
Weird, my mate does 3rd line support AD type stuff and is on £35k in London

Obviously pay is going to be higher in London...

WillyNelson · 29 Nov 2007 at 14:39

krooton said:
Weird, my mate does 3rd line support AD type stuff and is on £35k in London

That'd be the key part of that statement then.

geeza · 29 Nov 2007 at 14:40

krooton said:
Weird, my mate does 3rd line support AD type stuff and is on £35k in London

key word (too slow)

Zirax · 29 Nov 2007 at 14:40

PaulStat said:
Take a look at http://www.itjobswatch.co.uk/

That is an awesome link. I thought I was underpaid as a pm, but damn :eek:

1000 thanks, my ass will be out the door asap

ste_bla · 29 Nov 2007 at 14:40

BTW Bucks is a big place

One office round here wanted an "IT Support Tech" for £12k with some experience