Associate
My husband in June last year (2023) purchased a 2021 Peugeot 2008. This was from a Peugeot Franchise and was classed as approved used.
They sold this car with a Peugeot 3 year warranty and an approved used 1 year warranty.
In all honesty, I’ve never favoured Peugeot nor Citroen and had ranted and raved about particular issues with the 1.2 Puretech engines.
My fears have become reality as of 8th May 2024. Where on the cars annual service it was noticed that the timing belt has warped and degraded. They assured us that this would be covered under warranty and they would call us back once the repairs were complete.
2 days later, we were notified that repairs had not commenced due to both warranties being voided as the car had missed a service in 2022!
We were not notified of a missing 2022 service and never thought to check as it was sold as approved used with warranty that stipulated that missed services would void the warranty. To me it’s a no brainer and thought that if no FSH was on the vehicle, it wouldn’t be sold with such warranty.
We are now in a lengthy battle with both Peugeot and the franchise on how this will be resolved but we are hitting multiple dead ends.
Is there anything we can utilise in this situation? I believe we can use the fact that the car had met approved used status and sold with 2 sets of warranties, would this be classed as misleading?
They have tried to contact the previous owner to see if they have any documentation but I’m not holding onto them to save the day.
Please help.
They sold this car with a Peugeot 3 year warranty and an approved used 1 year warranty.
In all honesty, I’ve never favoured Peugeot nor Citroen and had ranted and raved about particular issues with the 1.2 Puretech engines.
My fears have become reality as of 8th May 2024. Where on the cars annual service it was noticed that the timing belt has warped and degraded. They assured us that this would be covered under warranty and they would call us back once the repairs were complete.
2 days later, we were notified that repairs had not commenced due to both warranties being voided as the car had missed a service in 2022!
We were not notified of a missing 2022 service and never thought to check as it was sold as approved used with warranty that stipulated that missed services would void the warranty. To me it’s a no brainer and thought that if no FSH was on the vehicle, it wouldn’t be sold with such warranty.
We are now in a lengthy battle with both Peugeot and the franchise on how this will be resolved but we are hitting multiple dead ends.
Is there anything we can utilise in this situation? I believe we can use the fact that the car had met approved used status and sold with 2 sets of warranties, would this be classed as misleading?
They have tried to contact the previous owner to see if they have any documentation but I’m not holding onto them to save the day.
Please help.
