Missing mail

Slumberbox · 17 Feb 2012 at 13:22

Am I being unreasonable here?

I purchased a 2nd hand blu ray sealed from a forum member on another site for £6 approx, we understand it to have gone missing, so I suggested he can claim funds from royal mail to cover his loss and purchase the same sealed item from a popular American site and have it shipped to my address for £10 approx.

Instead he has simply refunded my cash leaving me potentially (from the PayPal email) that I am down around 50p from the PayPal gift fees and now have to find a source to repurchase the item.

Repta · 17 Feb 2012 at 13:24

Pretty normal just to refund if an item goes missing, thogh i would have refunded the gift fees as well.

gibb · 17 Feb 2012 at 13:24

Sounds unfortunate but reasonable to me.

PhillyDee · 17 Feb 2012 at 13:29

There should not be any paypal gift fees.

Even so, the Royal Mail claim will take 3 months. I would refund, as said by others. Why should the seller send you a £10 BluRay when you only paid £6?

Efour · 17 Feb 2012 at 13:33

50p jesus i dunno how i would cope.

PaulyD · 17 Feb 2012 at 13:35

Slumberbox said:
Am I being unreasonable here?

Yes.

Salsa · 17 Feb 2012 at 13:36

50p and a mild inconvenience? I would take him to court!

/Salsa

RomanNose · 17 Feb 2012 at 13:37

CAB to be honest.

Slumberbox · 17 Feb 2012 at 13:38

Repta said:
Pretty normal just to refund if an item goes missing, thogh i would have refunded the gift fees as well.

Me personally I would claim for the value of the replacement for the buyer from royal mail, if the value has now gone up then so be it, usually if you buy from an online store in an offer and it goes missing they just ship another one, surely this is why royal mail allow upto £34 to be reclaimed, to cover fluctuations in paid, replacement and perceived value.

Slumberbox · 17 Feb 2012 at 13:39

Efour2 said:
50p jesus i dunno how i would cope.

Lol come on its not just the 50p I waited two weeks for it, who knows maybe it got delayed lol.

Efour · 17 Feb 2012 at 13:50

trust me your bank details ill pay you 50p

misterPK · 17 Feb 2012 at 14:16

Slumberbox said:
Me personally I would claim for the value of the replacement for the buyer from royal mail, if the value has now gone up then so be it, usually if you buy from an online store in an offer and it goes missing they just ship another one, surely this is why royal mail allow upto £34 to be reclaimed, to cover fluctuations in paid, replacement and perceived value.

Generally, that's not how insurance works. If my car were to "go missing", my insurance company will only pay out it's second hand value. Why should this be any different if it's a second hand blu ray?

gillywibble · 17 Feb 2012 at 14:18

Life's too short.

rG-tom · 17 Feb 2012 at 14:18

misterPK said:
Generally, that's not how insurance works. If my car were to "go missing", my insurance company will only pay out it's second hand value. Why should this be any different if it's a second hand blu ray?

car insurance is one of the only insurances that does that, as there is a recognised used market for cars....not really so for blurays!

My camera insurance and home insurance for example is new for old.

misterPK · 17 Feb 2012 at 14:29

rG-tom said:
car insurance is one of the only insurances that does that, as there is a recognised used market for cars....not really so for blurays!

My camera insurance and home insurance for example is new for old.

I knew that home insurance was an exception, and to be honest my knowledge of other insurance policies is limited. Maybe I'm wrong then, but it still sounds a bit cheeky expecting Royal Mail to pay out more than £6 when you've just agreed that's what the value of the item is.

orderoftheflame · 17 Feb 2012 at 14:55

Slumberbox said:
usually if you buy from an online store in an offer and it goes missing they just ship another one

He's not an online store.

surely this is why royal mail allow upto £34 to be reclaimed, to cover fluctuations in paid, replacement and perceived value.

No.. It allows the value of the item to be claimed. He can't claim £15 for a £6 item and say that he needs the extra £9 to cover postage and price differences.

He doesn't have any obligation to replace the item, he's refunded your money.

blairw · 17 Feb 2012 at 14:59

I have had a similar situation in the past - but there was a whole lot of miscommunication on my part really, so I did increase my refund slightly to allow the buyer to purchase the item I sold (second hand I may add). As far as a second hand dvd for £6, he had prob only made £5 from the sale, and you are asking him to fork out a further amount and go through some hassle. I'd have just refunded too

Ampeg · 17 Feb 2012 at 15:07

Slumberbox said:
Am I being unreasonable here?

Yes, you are being totally unreasonable. You object to being 50p out of pocket but would have him £4 out of pocket through no fault of his own. How in your mind is this reasonable?

Xire · 17 Feb 2012 at 15:33

Ampeg said:
Yes, you are being totally unreasonable. You object to being 50p out of pocket but would have him £4 out of pocket through no fault of his own. How in your mind is this reasonable?

My thoughts exactly, why would he go and purchase something for you at a higher price cos RM screwed up.