Mobile contract. No signal. Options.

DBT85

DBT85

DBT85

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Joined
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Location
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I'm 8 months into a 24 month contract with Orange. I'm essentially unable to use the phone 90% of the time at work or at home because I get zero signal. If my phone does ring it'll cut out almost every time and now i just refuse the call and call whoever it was back from a landline.

I know that its likely i'll have to live with it until the end of the deal but has anyone had anything similar and canned the contract without buying out of it? I'm paying for a service that I'm unable to use.
 
I heard O2 will let you cancel your contract if you can't get adequate signal. Give them a ring and ask. Alternatively, it could be your handset is faulty. Have you tried another?
 
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^^ This ([TW]Fox)

You should have complained the day you got it, not eight months later. Even one month is too late. You've accepted the goods and all is fine with the world. Tough luck I'm afraid and lesson to be learned - procrastination is evil.

That said, I'm not even sure Orange would take it back next day. Someone was having an almighty row in an Orange store about no signal when I stopped by a few months ago. Don't know the circumstances, obviously.
 
As said, theres nothing really you can do about it.

You might be able to get them to reduce the contract you are on to save you some money per month, I've heard of this being done on occasion.

Shouldn't have put up with it for 8 months if it is as bad as you say to be honest :(
 
if you can wait a bit longer....

if you can wait a bit longer the network joining will be happening soon allowing you to roam onto t-mobile (you wont notice it). do you know if you have better signal at your place with them?

Check the ofcom mast website to see who's near you by the way.
 
have you tried a different handset ? could be a faulty phone causing this. check the coverage plans on the orange site and see what you 'should' be getting. are your home and work out in the sticks ?
 
[TW]Fox;16790814 said:
It's taken you 8 months to notice this? No chance of anything from Orange I am afraid.
Click to expand...

Maybe he has just recently moved? :confused:

Surely OP would not of left it for 8 months under normal circumstances :eek:
 
Todge said:
I'm 8 months into a 24 month contract with Orange. I'm essentially unable to use the phone 90% of the time at work or at home because I get zero signal. If my phone does ring it'll cut out almost every time and now i just refuse the call and call whoever it was back from a landline.

I know that its likely i'll have to live with it until the end of the deal but has anyone had anything similar and canned the contract without buying out of it? I'm paying for a service that I'm unable to use.
Click to expand...

it sounds suspiciously like your phone is faulty. when i was on orange (for both mobile phone and business mobile broadband) i got fantastic signal almost everywhere. Oranges 2G network is the most comprehensive in the country i think.
 
don't tell them it's been like this the whole time (if it has of course), just say it's been like this for last 3/4 weeks, is there a problem their end etc as they're making it impossible to use your phone so aren't fulfilling their end of the contract.
 
I had a similar problem 18 months ago with Orange. Our local transmitter was out of service for 4 months and despite repeated complaints from me, it obviously wasn't high on their priority list.
Eventually they fixed the transmitter, but it went down *again* a month later and was stuck this way for another 4 months.

I called up to claim on their guarantee that if you don't get a signal you'd be able to claim back your line rental, but was told that if I had *any* signal over the past month that I would be unable to claim. Their policy only paid out if you had zero coverage 24/7 for a month - which obviously would be impossible unless you were house-bound, so entirely useless.

Orange were no help through this process and once my contract was up I elected to move to O2, and after being an Orange customer for 15 years (yes, since they started) you'd expect retentions to try and keep me - but no, no attempt at all.

Moral is - you won't get Orange to help on this.
 
orange is dire round where i live, probably the worst network of all of them,

id say 02 have the best 2g coverage

good luck, :)
 
Eeek, this is worrying.

I've just emailed Orange as I bought an iPhone 4 from them last week. Dispite the Orange coverage checker saying I should get 'Excellent' voice coverage at home, I've got no service most of the time, with calls being forwarded to voicemail. With the website saying what it does, I'm hoping it's fixable.

Fingers crossed!
 
Ol!ver said:
Eeek, this is worrying.

I've just emailed Orange as I bought an iPhone 4 from them last week. Dispite the Orange coverage checker saying I should get 'Excellent' voice coverage at home, I've got no service most of the time, with calls being forwarded to voicemail. With the website saying what it does, I'm hoping it's fixable.

Fingers crossed!
Click to expand...

you're holding it wrong:o
 
For around £60 you can get signal boosters from ebay, I.don't mean sure signal units. They receive using a large roof mounted aerial and then repeat via an amp. 30Day money back, worth a punt?
 
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