Modem with fibre input?

Akagi · 22 Nov 2013 at 23:16

*edit* silly things were said here

Caged · 23 Nov 2013 at 00:07

It's a cable modem, nothing to do with fibre. I have no idea if VM still permit third party modems.

Akagi · 23 Nov 2013 at 00:13

Oh.

... well that shows how much I know!

asim18 · 23 Nov 2013 at 00:18

As said, VM modems use coax. That wire going into the modem is not optical fibre.

I'm not sure how a third party modem will download the broadband profile from VM?

A quick search suggests DOCSIS3 modems with 8 Down/4 Up channels do exist. But I have no idea how it would work, or if.

Akagi · 23 Nov 2013 at 00:21

I was hoping I could buy my own so I have control over what equipment I use. The VM provided stuff is horrifically awful... Nothing but problems...

asim18 · 23 Nov 2013 at 00:34

Yeah. I agree, the superhub is super ****. Absolutely hate mine and it would be in the bin if it wasn't a necessity.

But sadly it's highly unlikely VM would allow third party modems. It would make it a lot easier to clone modems and their configs. Many parts of the VM network are already on the brink of failing, and many have already failed. One extra dodgy customer could cause the entire CATV network in the UK to self-destruct.

Duke · 23 Nov 2013 at 09:04

The SH2 is good.

Akagi · 23 Nov 2013 at 13:10

Duke said:
The SH2 is good.

Which they are refusing to give me. Even though we had our internet upgraded well after the release of the super hub 2.

Caged · 23 Nov 2013 at 13:19

You might need to get creative at claiming there's a fault to get a call out. Unplug the modem and phone them saying there's no lights on it or something and see how that goes.

Hyburnate · 23 Nov 2013 at 13:24

Caged said:
You might need to get creative at claiming there's a fault to get a call out. Unplug the modem and phone them saying there's no lights on it or something and see how that goes.

They will be able to tell if its unplugged to a degree. This coming from someone who has done it many a time to claim on the insurance for our equipment on another ISP

Caged · 23 Nov 2013 at 13:32

I mean leave it connected to the coax and kill the power. I can't see how they could argue that it's unplugged vs. a broken power brick.

Hyburnate · 23 Nov 2013 at 13:34

Caged said:
I mean leave it connected to the coax and kill the power. I can't see how they could argue that it's unplugged vs. a broken power brick.

Ahh that'd work. They may send out a replacement power brick though

Caged · 23 Nov 2013 at 14:41

I didn't say it would be painless

If VM aren't prepared to send out working equipment or permit third party modems then obtaining it by lying is the only option left.

bremen1874 · 23 Nov 2013 at 15:43

What's wrong the usual option of sticking their router into modem mode and adding your own router?

Akagi · 23 Nov 2013 at 15:53

bremen1874 said:
What's wrong the usual option of sticking their router into modem mode and adding your own router?

It still doesn't work. That's the issue. If it did I couldnt care less about the POS inbuilt router.

bremen1874 · 23 Nov 2013 at 16:01

If it doesn't work in modem mode then it's presumably faulty, and they should replace it without needing to invent imaginary faults.

Are they refusing to replace it, or are they just refusing to provide a FOC upgrade to the SH2?

Akagi · 23 Nov 2013 at 17:37

bremen1874 said:
If it doesn't work in modem mode then it's presumably faulty, and they should replace it without needing to invent imaginary faults.

Are they refusing to replace it, or are they just refusing to provide a FOC upgrade to the SH2?

Its not that it doesn't work, it is just so incredibly temperamental that it may as well not work. As of yet they have done nothing.

http://community.virginmedia.com/t5...ternet-suspected-faulty-superhub/td-p/2018018

Duke · 24 Nov 2013 at 08:38

acme15 said:
Which they are refusing to give me. Even though we had our internet upgraded well after the release of the super hub 2.

Weird, we just phoned up and asked for it and are on 60mbit package.

Akagi · 24 Nov 2013 at 14:57

Duke said:
Weird, we just phoned up and asked for it and are on 60mbit package.

I'll try that. As of yet I have only asked through the net since in the past I found their telephone support to be dire.

Shad · 24 Nov 2013 at 18:02

So VM have confirmed there is/was an issue in your area (when they say it's been fixed it doesn't always mean it has), and the problem you've been having exactly supports that. Sounds to me like there's nothing wrong with the equipment, just the levels and load on your local area. I've had similar issues in the past.

Also, those images you posted are fairly illegible. I appreciate you might be using your phone but they aren't particularly helpful.