Monthly usage question and Eclipse Internet opinions
- Thread starter Smithy
- Start date
Not traffic shaping per se, but traffic prioritising, yes. Depending on the package you are on, will determine the priority you get - naturally the more expensive packages get highest priority. E.g. Evo option4 (£29.99) has highest priority followed by Evo 3 (£24.99) etc.ANDARIAL said:are Eclipse using traffic shaping now?
hope not or i will be jumping ship v soon,i mean what use is a fast line if you cant use it for p2p (for Linux distros obviously)
who needs 8 meg for surfing FFS
ANDARIAL said:am on option 4 .10 th day after max enable today
Someone got this response from Eclipse:
Eclipse Tech Support said:
speed
Have been with them for a while and no complants, upgraded to option 2 and seems ok but the router shows 4.9 to 5.2mbps the same as line stats, checked with severel outside speed checkers and they show anything from 1.2 to 1.5mbps, quired with tech as Eclipse and this was the reply:-
We have been working hard to analyse the issue that you raised over the last few days to determine the exact cause of the problem.
We believe that we have now identified a potential cause and will be taking action today to resolve this issue.
Please note: Your 8Mbps line is monitored in the first 10 days of connection. As a result of this monitoring process your broadband service may be periodically interrupted for up to 1 minute. This is normal and most routers will reconnect automatically, although modem users will need to manually reconnect to the internet.
Within this 10 day period some customers may also experience a delay in the setting of their broadband profile. This results in services remaining at the default broadband line speed up to 2Mbps rather than realigning to faster speeds up to 8Mbps.
We would ask you to keep monitoring the speed of your connection. If you do not see any improvement in your connection then please do contact us as we will happlily investigate this further for you once the 10 day period has completed.
We apologise for any inconvenience this has caused and we would like to thank you for your patience.
So there does seem to be something amiss at the office, so hope it gets sorted
Have been with them for a while and no complants, upgraded to option 2 and seems ok but the router shows 4.9 to 5.2mbps the same as line stats, checked with severel outside speed checkers and they show anything from 1.2 to 1.5mbps, quired with tech as Eclipse and this was the reply:-
We have been working hard to analyse the issue that you raised over the last few days to determine the exact cause of the problem.
We believe that we have now identified a potential cause and will be taking action today to resolve this issue.
Please note: Your 8Mbps line is monitored in the first 10 days of connection. As a result of this monitoring process your broadband service may be periodically interrupted for up to 1 minute. This is normal and most routers will reconnect automatically, although modem users will need to manually reconnect to the internet.
Within this 10 day period some customers may also experience a delay in the setting of their broadband profile. This results in services remaining at the default broadband line speed up to 2Mbps rather than realigning to faster speeds up to 8Mbps.
We would ask you to keep monitoring the speed of your connection. If you do not see any improvement in your connection then please do contact us as we will happlily investigate this further for you once the 10 day period has completed.
We apologise for any inconvenience this has caused and we would like to thank you for your patience.
So there does seem to be something amiss at the office, so hope it gets sorted